Mtn. View @ 153

had my oil changed, everything was good. would like to receive coupons

****warning warning warning**** this dealer partially owned by a watson family member will lie and falsify.... they forged my signature on a service warranty agreement. the sales manager "brandon mathis" seemed honest and wanting to help, even had me reschedule my attorney meeting. however, the general manager "mike thornton" is too busy to call me, i guess he simply doesn't care and he's ok with forgery! i should've known better since they first tried bullying me into a car of their choice not mine etc. pleaseeeeeee dont make the same mistake i made: do not buy at this place!!!

Found truck in the price range I was looking for which was a pleasant surprise. The salesman Nate was helpful and I would recommend dealership if you're looking for a good used car

I realize you have many choice when it comes to purchasing a used vehicle. I can't reach some of you but I can reach a few - maybe enough to impact their lousy business. My mother purchased a car Mid June '19. She is 82 years old and this was a major, last auto purchase for her. The sales associate was new, completely ignorant of the ins-and-outs of Mtn 153 business, but the higher-ups just let her go to it. In all honesty, I have to say that the BUYING experience (under the circumstances) was straight-forward, quick and easy. Mtn 153's customer follow-up absolutely SUCKS! Or I should say, there is NO follow-up. At the purchase time, my mother was promised a FACTORY manual for a 2016 Hyundai Accent to which the finance manager/person agreed to, on recorded camera and sound and wrote it on the DUE TO CUSTOMER form. Also, one of the hubcaps (2, actually) were missing so we made sure that there was a DUE item in the paperwork that included the hubcap. I was told that the items would be in in one week and we could pick them up. I have called EVERY week (multiple times during several weeks) as to the status of the items DUE my mother. In all that time, I couldn't get a manager of ANY sort - parts, service or sales - to take my calls. Only one of the 8 receptionists who simply want to know if you are calling about their daily specials. For almost 8 weeks they have 'relayed' to the phone recep that, "oh, we're working with Hyundai to get it" or something to that effect. The managers, after the sale, will not - and I don't mean ever - follow-up with a customer (me). About 1 week ago, I got a call that the hubcap was in. I went to Mtn 153 to pick it up and was told that it is at their parts department a mile down the road. I drove there and was told by the parts employee that the hubcap was at the sales office. I drove back again to the sales office a mile up the road and was handed a boxed hubcap. No apologies. No pleasantries. No "thanks for being our customer." Just handed me the hubcap. Oh, and said, "we're working with Hyundai on getting the driver's manual." When I got home and went to put the hubcap on the vehicle, to my surprise - IT WAS THE WRONG HUBCAP! I again called the dealer. No one from parts would help. No one from sales would help. The sales manager would not speak to me again, but relayed to the receptionist to tell me, "oh, we found the correct hubcap. It's here at the sales office." Almost 8 weeks has gone by and there is NO JOY or satisfaction in customer care or follow-up with this dealership. I might add - we live over 30 miles from the dealership and their constant "go here, go there, it's here, it's there" games and attitudes is costing us ridiculous time and money and gas. Like I said, you have many choices in Chattanooga to purchase a used vehicle. If you want a good customer experience as well as proper and at least 'interested' and thankful for your business, go ANYWHERE else than Mtn 153. I assure you, you will regret the experience.

I had to have an appointment to look at the car. Then they took my information before I was able to look at the car. She finally got the keys and the car and we went on a test drive. The buying process was a little outrageous. I asked if the extended coverage was included in the payment of the car and he didn't lie, but he also didn't explain it to me either. It DOES cost extra. Also, the sales rep. told me they would find the lowest interest rate and I believe they found the highest interest rate and I was only told what it was after I signed all the other paperwork. And I told them I didn't want to do a down payment and someone made a mistake and I had to make one anyway.

Can't brag enough on buying process. Thumbs up to Jace, Kassie and Shaun! This is my fifth vehicle. Dealership called to schedule 1st oil change (3 months), which I did. When I arrived, service person argued that I was not scheduled yet (said due in July), and did not want to use proper synthetic oil designated for vehicle. Said I would have to pay. I had to call his manager who approved service date and correct oil, but I have no way of proving that correct oil was actually used. Service manager apologized. Prior to this visit, I've had my vehicles serviced and repaired at this service center many times. Service and courtesy was always great!

Great experience. I made my offer and they came to my price

The 2006 Jeep Wrangler(green) is in horrible condition. The price may be right for a good condition vehicle but this definitely isn't in good condition.

I bought two cars from them at different times. They provide excellent service, affordable, reliable vehicles, with excellent financing. Bailey was my salesperson for both cars. She is awesome!

Logan was GREAT! Would refer anyone to this dealership!! My daughter also bought her car at MTN VIEW@153. Good experience and Logan provided excellent service! Love my car!!!!