Automax of Ocala

Purchase a car with an obvious noise issue. Dealer said they had CERTIFIED mechanics look at it. They said there was nothing wrong for the cars age. My mechanic found it to be a motor mount problem in 30 seconds after hearing the car. If you purchase a car from AUTOMAX make sure you know what you’re buying!

Great team at AutoMax. Took time and showed me several trucks. Was quick and easy with negotiating a purchase price and the finance department was fast. Very much enjoyed my deal with AutoMax

Overall, happy with my car. Not quite as happy with the dealership. Dan, my salesman, could not have been nicer or more apologetic for the delays in getting my sale done - although, in my opinion, it was one of the fastest car purchases I've ever endured so I have no complaints there or with Dan Gallagher. Also, the F&I guy, Jessie, was efficient and had me out the door within 10 minutes, once I got to his office. HURRAY for that. My complaint is with the dealership's pricing and fees (things that are out of Dan's or Jessie's control). They advertised the car I purchased on Autotrader.com for $27250, however the actual sales price was over $29,000, and then they gave me some "credit" for trading in a car and something else - I'd prefer transparency up-front, thanks. Then they tack on $795.00 for "predelivery service charge", which in my opinion, and my experience working at a major Toyota dealer in Wisconsin, should be factored into the price of the car. On top of that, then they tack on another $800 or so for "documentation". I love the car and I'm not prone to quibble about a few dollars here and there, so we did end up sealing the deal, but I'm a little disappointed in this sort of "sleight of hand". I am not sure that I would have driven 90 minutes to buy this car if I'd KNOWN that it's price was going to be inflated significantly by fees and dealership charges. They also try to justify rather low trade-in valuation by adding the tax-savings into the trade-in value - that really should not be considered as part of the trade's value, that should stand entirely on its own. Lastly, on our way home, we realized they didn't even wash the car. UGH... my "new" car was all dirty so we couldn't show it off. For $1500 in dealer fees, they could have detailed the exterior, in my opinion. Long/Short - would I recommend: Dealership - I don't think so. They were nice enough, the car is THE BOMB, and the facilities are top-notch, but their pricing practices are shady. Salesman (Dan Gallagher) - yep - 5/5 - he handled us very well.

Ben was fantastic. Stayed late and was very easy to work with. Look forward to the next vehicle purchase.

People were good. All the extras that they put in final bill such as a month’s protection against tire damage etc. was a rip off ( over a thousand dollars)

The staff were professional and courteous answering all questions. They listened to our needs and didn’t pressure us.

Ben and Dan where great to deal with. I highly recommend Auto Max. Very professional and helpful.

You guys went out of your way to help me and worked tirelessly to get it done. You got me in my dream car and I will be forever grateful

Ryan was our salesman/representative from the minute that he introduced himself he was great! Also Annette in financing made the whole process easy and enjoyable. I will definitely pass on these accolades to anyone looking for a car.

The customer service was great. David L was fabulous and it didn't take all day to purchase a car, like other visited dealerships.