Reviews
Ethan was great.
Ethan was great. He explained to me on what was going on with my suv, he kept me in the know on how long it would take . He’s great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Ethan! Feel free to reach out to us if you need anything. Have a wonderful day.
Transparent, honest, super friendly, short time waiting.
Transparent, honest, super friendly, short time waiting. I Will come back any time in future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Great experience start to finish.
Great experience start to finish. Never felt pushy. Luis was professional, knowable, and authentic finding the best fit for us. Dax in finance was quick, friendly, and competent, Varon was eager to explain the details of the car. He was personable and knowledgeable. Great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Joann, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.
I came in to do a diagnosis on my 2018 Q5.
I came in to do a diagnosis on my 2018 Q5. I was worried my transmission was going out but they did a quick diagnosis and fixed my clutch and motor mounts right on up same day. JT was my service tech and was hands down exceptional service! I will forever recommend friends/colleagues to contacting JT at Audi Grapevine if they have any issues! The best there is!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Samantha, thank you for your kind review; we are happy to pass along your comments to JT here at Audi Grapevine! Please don't hesitate to reach out if there's anything additional we can do for you.
Service levels and timeliness were excellent.
Service levels and timeliness were excellent. Michael, the service manager is a credit to the entire Audi organization.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Riley was great very nice young lady, she and the Jake
Riley was great very nice young lady, she and the Jake took care of me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Corona, thank you for your kind review; we are happy to pass along your comments to Riley and Jake here at Audi Grapevine! We are always more than happy to assist you if anything else comes up. Take care!
Very pleasant experience, from greeting to service tech,
Very pleasant experience, from greeting to service tech, and general manager. The service tech even discussed my warranty, along with future services needed that would be covered under the warranty.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Derek, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Long wait time, had to wait for more than hour for just
Long wait time, had to wait for more than hour for just doing nothing. I had gone to service several times but no loaner vehicles. Totally very disappointed with this visit.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Cris Zamora Service Director czamora@audigrapevine.com
Fantastic job as always.
Fantastic job as always. Very quick turn around. Video for all issues raised by service. Have recommended them to multiple people who have made purchases.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Grapevine has mostly good agents, very good
Audi Grapevine has mostly good agents, very good technicians (mechanics). The repairs are very expensive and sometimes recommended ones are unnecessary. While I recommend this dealer to a friend, I would warn them about certain things.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Cris Zamora Service Director 817-553-2221 czamora@audigrapevine.com