Reviews
Handled my extended warranty and got me back on the road
Handled my extended warranty and got me back on the road in no time and when I picked up my car it was cleaned spotless. This is true back in the day customer appreciation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Elena, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Handled my extended warranty and got me back on the road
Handled my extended warranty and got me back on the road in no time and when I picked up my car it was cleaned spotless. This is true back in the day customer appreciation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
No oversell.
No oversell. Clear videos shared during an oil change on what?s broken and what can wait. Another summary provided with coste to help you decide what to do and what you can leave out
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vinit, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Professional and welcoming.
Professional and welcoming. The sales person Mitch and finance manager Jake were outstanding to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're thrilled to hear that Mitch and Jake provided outstanding service during your visit. We strive to make every customer feel professional and welcome. Thanks for your support!
Michael Phan Advisor was trying to over charge by $400
Michael Phan Advisor was trying to over charge by $400 and after pointing out the issue, his last statement to me was ?I am hoping NOT to see you again?. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I spoke with Paul at the time of him picking up. I informed him that this will be addressed internally. He has my direct contact information. Should he need to speak with me about this matter or any other concerns that may arise with his vehicle. Cris Zamora Service Director 817-553-2221 czamora@group1auto.com
Recall fixed in a timely manner!
Recall fixed in a timely manner! Very nice, helpful, friendly and knowledgeable employees. Facility very nice, exceptionally clean, inviting, and makes for a comfortable wait!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Karen, we're happy you had a great experience with our team! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Michael Phan Advisor was trying to over charge and after
Michael Phan Advisor was trying to over charge and after pointing out the issue, his last statement to me was “I am hoping NOT to see you again”. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I spoke with Paul at the time of him picking up. I informed him that this will be addressed internally. He has my direct contact information. Should he need to speak with me about this matter or any other concerns that may arise with his vehicle. Cris Zamora Service Director 817-553-2221 czamora@group1auto.com
The dealership was able to service my car with an oil
The dealership was able to service my car with an oil change quickly. Larry was extremely helpful and helped accommodate my need to get in and out of the dealership on my tome crunch. . He was super friendly and gave great customer service. I greatly appreciated his helpfulness.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Leslie! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quality service department.
Quality service department. Easy to schedule, relatively quick service, and reasonably priced for the product they service. Very nice facility and their service reps are very friendly and keep you advised as to the progress of your service. Highly recommend this dealership for any Audi service needs you may have.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Audi Grapevine has a great team and provides solid,
Audi Grapevine has a great team and provides solid, prompt service and communicates well throughout the process. .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jared, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! Please don't hesitate to reach out if there's anything additional we can do for you.