Reviews
Write a reviewGreat service
I always get the best customer service at Grappone Ford. I’ve been a customer there for years. I’ve never had a bad experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Masks, social distancing
No haggling....you have the best prices around and your sales people are extremely friendly! Masks are worn, and social distances are practiced. Just a very friendly place! This was my first visit and yes I bought a truck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fabulous service and very clean, super friendly
Bob , Answered all my questions , I feel his team will take good of my truck and will take good care of all my needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Efficient and professional service.
Sarah Reilly was very helpful and helped make our purchase a smooth and non stressful experience. The team supporting Sarah was efficient and worked seamlessly with her to get all aspects of the purchase accomplished in a very short window of time. We are excited about our “new” pre-owned car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Clean premises, professional staff, prompt service
Knowledgeable and friendly staff (Seth). I've been going there for over a decade and probably but Fords just so I can keep such excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Good communication both before and during the appointment. Open about possible high expense. Good availability of appointments and loaner car.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great sales
no pressure. sales felt comfortable and I didn't feel pressured to purchase. John took a lot of time with me and allowed me to test several cars with different accessories to see what would work for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Need a new car/truck? Grappone Ford is the place!
Very knowledgeable about all aspects of the sale. Very friendly, helpful and understanding when we changed our minds last minute about which truck we were buying. Fast and smooth sale! Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome service
Awesome customer experience, Sarah was great through the whole process, fast and easy, no stress. Excellent atmosphere. Got a great rate and awesome truck for the same monthly payment
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great salesman
Kurt was amazing; he was knowledgeable, informative, professional and friendly. The entire buying process was much quicker and less pushy than any other dealer we have been to
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase