Reviews
What a great buying experience!
Nice people,in and out fast! AUSTIN IS THE BEST! No pressure,just the best car buying experience ever! Even with bad credit Austin got us a great rate. Very pleased.All of our cars will definitely be purchased from Sullivan's from now on!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
These guys are amazing...
I wish i could give you guys 10 stars but 5 is the max... I showed up to Sullivan Auto and it was the easiest process i have ever had with any business.. excellent costumer service... keep up the good work guys..!!! I purchased the 04 Honda Accord from you guys.. and shes amazing!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place to buy
This was a great place to purchase a car. The staff and the service are number 1. I purchased a Ford Explorer on a Saturday and that same day I had a problem with the transmission, when I got home I called and they said to bring it back on Monday morning. When I arrived on Monday they checked out the trans and said it was bad, with no questions they replaced the transmission and gave me a car to drive while it was being fixed. I would go and purchase again because of the great service I received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best buying experience ever.
This was the most pleasant and simplest auto purchase we have ever had. Austin was awesome and took his time to stay late while we looked at vehicles. Also he worked on our loan/interest rate and paperwork during the day so by the time we got off of work everything was ready to go for us. The vehicles are quality and the prices are very fair.I would highly recommend paying a visit to these guys if you are looking for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Never again
WHAT A GEM! Never again will I buy a car from anywhere else. Sullivan's is the best car buying experience. Austin was nothing but helpful and polite. Every edit I wanted was made to the car and in good timing without upping the price. As a 25 year old blonde girl, it's easy for car dealerships to think they can pull a fast one on you. Austin's advice and integrity made me feel confident when trading in my car for one on his lot. It was the best decision I have ever made. Go choose a car from his lot. You'll be pleasantly surprised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly and personable
Loved the integrity and values of all three of the Sullivan's (Mr.Sullivan, Austin and Donald) that helped to make this purchase a smooth process. I also appreciate their willingness to go "the mile" to find what I wanted.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WASN'T WORTH THE WAIT
I heard about Sullivan's through a family member and decided to check them out. I called a few times to get information on purchasing a vehicle and I must say they either need a larger staff or a class on CUSTOMER SERVICE. The guy I talked to seemed short and uninterested therefore making me second guess my possible purchase from them. Overall I ended up calling several times only to get pushed to the side. They may have great cars, but I won't attempt to find out.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
In response to your review, Sullivan Auto Trading would like to apologize if you had a poor experience, and appreciate your feedback for we are always trying to better ourselves as a company. We do operate a bit differently then most dealerships in a sense that we apply no pressure to our customers, our pricing is very aggressive and our sale persons do not work off commission. We are here to make every attempt to serve your needs and do so professionally and with the highest level of customer service that we can possibly provide. I'm sorry if you had a poor experience over the phone, although I do assure you that Sullivan Auto Trading cares very much about you as a customer and your experience in dealing with us. Please contact us if we can help you in any way. We thank you again for your feedback.
taking care of our family
We were looking on the internet, for vehicles at the same time, as my son in Lynchburg. They loved this Town and Country and we loved a 4X4 explorer. They drove up from Lynchburg and we met there. Austin had us driving the Explorer while he was getting the Town and Country ready for my son's family. Being a Mom and wanting to protect my kids from being taken advantage and claiming to be a Christian based business it seemed to good to be true. It is true, they do stand behind their vehicles. We both had some work done after purchasing them some of it was covered under warranty. The next week, we brought my daughter and her family and they purchased a Honda Odyssey. As a Mom, I am glad that Sullivans' is a great place to buy vehicles. If we ever need another one, we will trust Sullivans' to treat us right. I know they stand before a Higher Authority.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A Great Value and a Great Dealership
My wife and I cannot express how satisfied we are with our experience at Sullivan Auto Trading! We had been looking up and down the eastern seaboard from Pennsylvania to North Carolina for the right minivan for our growing family. Fortunately, my wife came across an advertisement for an '08 Honda Odyssey at Sullivan. I was a little skeptical at first, wondering how the price could be so low. Then I called Austin and he explained their sales model and it made sense to me. High volume of sales plus low profit margins equals an excellent dealership and a very satisfied customers. We love our new minivan and it feels great to know that we got the best possible deal! If you are wondering how you can get a outstanding deal AND enjoy the car buying experience, shop at Sullivan Auto Trading!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Feel it was worth the drive from DC area
It started out slow because of small issues with the vehicle I seen online. But we were able to work out the recall and repair problems.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase