Sullivan Auto Trading Inc.

I bought a vehicle December, 2013 from Sullivans.I noticed while test driving it that the front end had a slight vibration and was already late in the evening after i got back from the test ride.I told Mary Cale about it and discussed if i went ahead and bought it, the issue could be addressed another day by calling and setting up a appointment.I took the vehicle back in a little over a week later due to a 65 hr a week work schedule after setting up a appointment and requested they check the front end.Tie rods, ball joints etc.They came in the waiting area about 15 min later and told me i should probably replace the tires and never even checked the front end for play as i requested, but did rotate the tires for me.I took the vehicle a few days later to get a aftermarket exhaust put on, which was good because the guy said the old exhaust wasnt looking too good when he got it on the lift and also noticed the rear u joint was about to fall out of it.Also among these issues and only owning the vehicle 2 months i've had to replace all 4 shocks, both front wheel hub assembles, front rotors due to bad rust, brake pads and one of the caliper brackets because the bolts were froze.The vehicle did also have a fresh state inspection on it, when i bough it and these were all related issues.I have also contacted Sullivans a few times while replacing parts and fixing these issues and werent very helpful on fixing or reimbursing for some of the $ spent either.

After a few weeks of searching online I found that Sullivan Auto Trading had a few SUVs that I was interested in purchasing for my wife. Not only did the sales agent go out of his way to deal with our hectic schedule that day (we had to leave during the middle of the process and return later) he was completely professional in every way. His friendly attitude and the genuine effort to make sure we were satisfied were both greatly appreciated. The best part though, was the no pressure atmosphere. From the moment we showed up to browse their inventory, not a single push was made to select one car or even get us to test drive. While the staff expressed a complete willingness to help us should we want to test drive, there were no "Pushy Salesmen" as is common in this industry from my own experience. Thanks Sullivan Auto for helping us find the car we needed!

I accompanied my son to buy a car. We're in Pennsylvania so driving to Fredericksburg, VA was quite the drive but it was worth it. My son bought a very nice Camery and the price was unbeatable. The battery was dead so they replaced it no questions asked. We had a great experience and would definitely buy from them again!! -Ken

I purchased a used SUV from Sullivan Auto Traders in January 2014. The whole experience was very pleasant and surprisingly efficient. Every time I called the dealer by phone, I received accurate information. The vehicle was in very good condition and matched the description. I conducted the transaction with Donald who was very pleasant, honest, and efficient. The vehicle was priced very competitively and was nicely reconditioned. Even though the car was sold "as is," the dealership addressed an emission problem shortly after I bought the car. All in all, I would highly recommend this dealership, and will likely visit it again when the time comes to buy another used vehicle in the future.

Went here after seeing a car on their website. The car matched the description perfectly. They were very nice, helpful, mindful of our time constraints and worked within our budget. Their facility is clean and very professional. Some used car dealers have very poor "curb appeal". Mary Kale was extremely accomodating, and she never made us feel pressured

Very professionally run used car dealership. They are right down the road from the auto auction site in Fredericksburg, VA so I'm sure at least 60% of the cars they sell are from there. They don't haggle with the price as they are a fair shake in the first place. Similar to Carmax with the way they do business without the inflated asking price. They know how to pick clean vehicles that they check in house (at least that is what I deduced by seeing how the operation is run). It's a family business that sells in higher volume, which is in my opinion the way you want to buy as a lot of dealers will sell less per month but will charge you more for the same vehicle offered at Sullivan. All of the employees seem to be happy and will go out of the way for a customer and that is usually the sign of a well run business so I applaud Sullivan. Good value for my trade and it was fair using the wholesale black book pricing.

My wife and I, was looking for a reasonably priced second vehicle. we looked all over the net for a SUVs in our price range. I happened upon these guys, and gave them the "stink face" because there prices were to good to be true. So i stopped looking for a car and started looking into these guys, and everything i found came up fine. There were a couple of bad reviews, but 10 times more great reviews. So the wife and I started looking through there inventory and found about 7 SUV's that fit what we were looking for. we planned to go the following weekend (8 day away) to look at the SUV's. However after 4 days, 4 of the cars we were looking at sold and we took one off the list because we (my wife) didn't like the look of it. now down to 2 we decided to head there tonight. As soon as we got there the staff was very welcoming. My wife (who takes pride in destroying sales people) did all of the talking, and before i knew what was going on she and the office's Lady Friday were sharing stories about Christmas Trees (only women, right). They put us in our first pick SUV right away. when we ask to try our second pick that car was no longer available (sold). Started paperwork with Austin, great guy, who talked us through everything. He realy took the time to make sure all our concerns were met. My wife, who beleaves sales people are just trying to get over on people, realy got along well with him. After wittnessing the minor act of god, that was my wife happy about comitting to spending a few grand over 5 years and happy about it, i felt like i was the one getting over on someone. pros - great inventory, great people, great prices, great people (i know i said this twice) cons - cars sell fast.

I wanted to stick to my goal of paying a car off in 3 years (when I retire). I wanted a used car which was dependable and a decent amount of bang for the buck. I can't tell you how stressful and discouraging it is to go from dealer to dealer in the NOVA area to look at cars. I knew my price point and I knew what make....now to find a dealer....one single dealer that did not misrepresent or lie about the vehicle I wanted. I went to all the big boys in Fredericksburg and the Chantilly area. I was sickened by the people who have no qualms about wanting to sell you a car that was in a major flood, misrepresent the price (what was on the internet and what they said in the showroom) or tell you that car is not for sale and never was--they just want you to go out of your way after a long day of work in rush hour traffic for no reason. I finally found Sullivan Auto Trading. I will tell you that I was hesitant....a used lot? Will be like those shifty dealers on the pike? These people are amazing....from the receptionist, the mechanics, the sales people and finally Austin the general sales manager. He was up front, honest, he tells it like it is. I make a purchase and I will be forever grateful to them for giving me a piece of mind....after thinking I was going to lose my mind if I didn't find a car. I can't say enough about them, in this world of thinking being deceitful to others is fashionable...it is good to know there are honest and honorable business people out there who pretty much guide their business by the golden rule.

Another great day at Sullivan's! We had a wonderful experience when buying our Jeep. We recently took it back for a little repair work. We had an appointment, and we were helped as soon as we arrived. While we were waiting, I think almost everyone in the office said hello to us and offered coffee, etc. - treating us just like family. Our service was done efficiently, and we were soon on our way. They have been so kind and accommodating to us, we would never consider any other dealer for sales or service. They are complete professionals, and what a relief to have a dealership we can trust. Many, many thanks to Sullivan's again!

Just got a car form these guys and I have very satisfied overall. The price was great, staff was friendly and very knowledgeable about all of the questions and concerns I had with my purchase. I highly recommend them mainly because of their attention to details of my requests I had before the purchase. Any family owned and operated business that can operate with such ease is especially great to work with.