Reviews
Legal but deceptive!
After being incredibly excited about the listed sale price of a car I was incredible disappointed by their tactics. They list internet prices and in the fine print it says "All advertised used car prices are plus $995 cash down or trade equity." while this is obviously legal, it is incredibly deceptive and lures you to their dealership under false pretenses. The sad thing is that the actual sales price was still pretty good and I would have purchased the car. I am just exercising my right as a consumer to take my business elsewhere and I suggest you do the same!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Awesome Experience!
I recently purchased a Mitsubishi Eclipse. This is my 4th car purchase and never before has a transaction run as smoothly as it did at Michaud Mitsubishi. My salesman, Mike, was knowledgeable and helped me feel 100% confident in and comfortable with my purchase. While I was filling out paperwork, the owner actually took the time to thank me and congratulate me. I was pleasantly surprised to find a full tank of gas and a rose in my car. This certainly won't be my last car purchase, and it certainly won't be the last time I do business with Michaud Mitsubishi. I highly recommend this dealership!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The atmosphere of this dealership was outstanding...
The atmosphere of this dealership was outstanding compared to other dealers I have dealt with in the past. I felt at ease during the whole process and was even offered freshly popped popcorn while waiting. Kevin is a very funny man and kept me entertained during my visit. I would recommend this dealership to anyone looking for a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership was nothing like any other dealership I...
This dealership was nothing like any other dealership I have ever been too. That first cared about me and my situation. From my experience, some dealers don't care or they would care enough to get me into a test drive vehicle then afterward would just "drop" for better potential customers. They were real from the very begining and they were no only respectful to me, they were respect towards my parents who are not fluent in english. They answered every quest my parents and I had and if they didn't understand something, they took the time to explain everything to both my parents and I. I really loved the experience. I got a brand new Mitsubishi and I love driving it. I can't imagine going anywhere else now. To everyone at Michaud Mitsubishi, Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Surprised to see the owner on the sales floor, unlike...
Surprised to see the owner on the sales floor, unlike many other dealerships. Made for a personable experience. Sale went smoothly and got financed easily.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
If Michaud Mitsubishi gave you the car for free it still...
If Michaud Mitsubishi gave you the car for free it still would not be worth it. This is the most unprofessional dealership in existence...of course this is a car dealer so that's a low bar to begin with :). They took my deposit of $1000 and sold the car to someone else the next day...even as I was speaking to The president Kevin Michaud and offering to increase my deposit another $3000 for a $9k car. So in 3 days I went from being elated to being cheated. You are foolish to buy a car from the dealership, buy a car from any other dealership and you'll be quite lucky to avoid this dirty dealer.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I was very satisfied with the customer service I received...
I was very satisfied with the customer service I received at Michaud Mitsubishi. I came in with a certain price range and they stuck within my limit and helped me find a beautiful 2001 Nissan Altima which I could not be more happy with. After seeing several Michaud commercials I now realize why the dealer feels he has the privilege to call himself "the feel good dealership."
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service. Bought an Lancer GTS and the...
Great customer service. Bought an Lancer GTS and the whole buying process was simple and straight forward. Outstanding service department. They were just as friendly and helpful after the sale! Gene N
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They say three times is a charm! Well I have to say that...
They say three times is a charm! Well I have to say that I have bought three cars from Michaud Mitsubishi and all three times it's STILL the best car buying experience I have ever had! They do treat you like family. From the saleperson to the finance guy to the service team they are all just great. Jim in service had a full day the other week and I needed just an oil change and he squeezed my car in and I thought that was really nice of him. The new finance guy, Brian couldn't do enough for myself and my husband. We had a leased vehicle from another dealer so we decided to buy it through them since we liked the dealership so much. I met him on his first day (I think I was his first customer) and I was like "wow" this guy is perfect for this job. He's a numbers guy for sure. He really makes a good impression on you for sure. And then there is Kevin Michaud. Well, I wish I could buy another car just to go in and see him and his team. I got so used to being in there I felt like I worked there. He is always around there and greets you upon arrival. He doesn't hide in some back office like other dealerships. As you can tell I really love this dealership, and I suggest you go in and see for yourself what I am talking about. Regards, Nancy Green
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does recommend this dealer
- Shopped for a used car
Had the greatest buying experience at Michaud...
Had the greatest buying experience at Michaud Mitsubishi!! Mike Simon, our salesperson was great. I had inquired on line about a particular model, got the very quickest response, had my financials taken care of before we even sat down to talk. It seems to be a real team effort at this dealership, my husband and I were really pleased with everything!! Not to mention the car is beautiful and so much fun to drive. The Outlander Sport is very reasonably priced for a SUV, I would recommend this dealership and have!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car