Michaud Mitsubishi

After going to Michaud's website I found a car I was interested in so called them. I asked Jim why the price was lower than other dealer's and he said 'we like to sell them for less'. I get there and Jim is not interested in anything I have to say, I have to ask him twice or three times before he acknowledges my questions. Then he shows me two huge scratches on the car, I am confused why he didn't tell me this on the phone as I specifically asked why the price seemed lower. I ask Jim why he did not tell me and he continues what he did before muttering and talking nonsense unrelated to the scratch. What can I say, no one is perfect, Jim is simply a bad salesperson. However, the icing on the cake was definitely a chance phone conversation I had with the owner Kevin Michaud. Mr.Michaud yelled at me on the phone totally unprovoked. It was the end of the day and he was clearly looking for a fight. I did not raise my voice, it was a standard phone call, he went off that he is tired of getting trade-ins in bad shape and a lot of miles. Seemingly the opposite of what you would want to say to a customer. What can I say, no one is perfect, Kevin is simply a bad owner, maybe it was just the wrong time but Kevin was classless on the phone.

I delt with Kevin Michaud (Owner) and Jim Murphy. Did not disclose they were selling me former rental cars. Anyone buying a used car should ask the question and get a car fax. Owner Agreed to do repairs that have never been completed, once I signed the finance docs they got amnesia. 2009 Mitsubishi Lancer GTS purchased during snow weather, when I got a chance to wash car noticed it was in a prior accident that was not disclosed. Owner told me I was too picky and that these things happen, he agreed to take care of after more complaints. nothing happened.

We saw an online listing from Michaud for a used car (non-Mitsubishi). We spoke over the phone and met with Ambrose for a test drive, and we were pleasantly surprised that 1) they really are the "feel-good dealership", and 2) that the car was priced very reasonably for its condition. We immediately agreed to buy at the asking price. The next day, Ambrose brought the car over to our auto mechanic for its used car inspection, which the car passed flawlessly. The car was *exactly* as described in the listing, no surprises. We signed papers with Brian and drove off in our "new" car the following week! The best auto buying experience, ever. Ambrose, Brian and Kevin over at Michaud Mitsubishi make us wish we can afford to buy a car more often!

Went in to buy a 2010 lancer sportback. Told them what I wanted to pay and they got it done. I have bought cars at boch in the past and hated it. Not so at Michaud. My sales guy Ambrose was amazing. There was never any pressure from him. He took me on a great test drive and was very noligable. Got my deal done and then my wife wants a new outlander sport. Same deal. Got it for what we wanted. The owner even came over to thank us. I thought that was great. If u hate car shopping go to Michaud and u will love it again. And definitely get Ambrose for your salesman, he was great. I tell everyone about this dealership. You have to give them a try. And our two new mitsubishi's are great cars compared to the two hondas we traded in.

From the moment we walked in, we felt at home. The owner - Kevin Michaud - walks around and introduces himself to possible customers and remembers their names. They made you feel like they truly appreciated your business and not that they were entitled to it. We had a hard time getting financing, and we were looking at cars at two separate dealerships. But Kevin required his staff to do what was necessary to get our business and it showed. They thought outside of the box, kept their promises, kept in contact with us, and in the end they got our business. My wife has the car she wanted, and we have a payment we can afford. Hats off to Michaud.

I have to say that when I have to go and purchase a car I start to cringe. I hate the lies, the hours spent at the dealers and the mind games. Not at Michaud Mitsubushi. From the moment I walked in there, I felt like I knew these people for many years. I eneded up buying a used car and loved it. Four months later (on 11/5/10) I had a terrible accident and totalled the car. I was quite upset as you can imagine but the first thing I did was go back to Michaud to see what they had in stock. Of course this was totally unexpected so I could only spend what the insurance money would cover. Monty found me the perfect car for the amount I could afford. I know they lost money on it, but I feel and I'm sure they do that the gained a loyal customer. When I saw Kevin for the first time after my accident I told him I wouldn't be here if it wasn't for the Gallant since it was such a solid car. He even gave me a hug when he found out about the accident. I really feel like I have found the right dealer for me and I would recommend anyone going there to buy either a used or new car. Oh, and when you go to their service department and you go to pay, they give you a rose with a thank you note for having your car serviced there! I couldn't believe how nice everyone is. I don't know the girl who answers the phone, but she is also pleasant as well. So, as you can tell I am very happy with Michaud Mitsubushi. I just wish I could pronounce the name!

This is my second purchase from Michaud and both times the experience was great!!They are very freindly and there was no pressure from the sales staff.The first car I bought was great no problems and a great price I owned it for almost 3 years I cannot judge the second car but so far pretty good. Kevin the owner made himself available throughout the whole sale process and seemed like a real stand up guy.Since when do you meet the owner of a dealership.Jim Murphy was also great no pressure and let me and my son test drive several cars before we made our decision and he had a lot of patience I have read some of the other reveiws and there are some bad ones. My theory on people who leave a reveiw are only the ones that have complaints , there are 12 reveiws 6 of them were negative, and Im sure that this dealership sells more than 12 cars a week probally 50 to 75 cars a month they have been there for almost 3 years so Im sure if there were more people with bad experences that he would have more complaints, so do yourself a favor dont pay any attention to the complainers because this dealership has probally sold more than 10,000 cars since they opened. 9,994 people cant be wrong. I have another son and he is ready for his car,and this dealership will be my first stop.

This was by far my best experience buying a car, From the time I arrived and spoke with the sales person Tom, dealing with Jarred in Finance, and Mike and kevin the management team, I could not have asked for a better salesperson, Tom was patient and understanding, and showed me 4 cars until I saw one I liked. Price was great but service was better, do yourself a favor and go in, but ask for Tom, well worth it!

This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than needing tires my car was running very well. I own a 2004 Mitsubishi Lancer Evolution and I am a forty year old project manager of an extremely succesful multi million dollar a year development company in Cambridge. I brought my car in for tires, balance, allignment, oil change and oil pressure sending unit as my oil light would come on at idle (was told this is common after time). The above listed items were fixed porperly as far as I can tell not being a mechanic but trusting a Mitsubishi dealership to fix a Mitsubishi correctly. My key word here is trust as when I went to pick up my car my $260.00 Versace sunglasses were stolen from my glove box. I immediately went in to tell Jim but he was no longet there. After paying my $1115.00 bill I went back to the cashier and explained to her that my sunglasses were stolen. She related she would tell Jim and also Mr. Michaud. The next working day after the Labor Day Holiday I did not hear from anyone, so I called and spoke to Jim. He said he saw the note from the cashier and that he talked with the tech that worked on my car. The tech said he did not take anything or see any sunglasses in the shop. Jim said no one went in the glovebox as they have a universal key lock for wheels (odd to me but again I don't know for sure). I then explained to him that someone must have gone in the glove box for my wheel key lock because the lock lock went from the glove box to the center console between my bucket seats. It is obvious the person that stole my sunglasses is not a golfer as my $400.00 Callaway Upro Gps was also in the center console and I still have it. I drove the car home and it drove fine. The next day I took my three year old daughter to lunch and coming home on I95 an intercooler hose that has been on the car forever blows off and the car wont drive. The check engine light comes on and I am stuck on I95 with my three year old. I had the car towed back to Michaud Mitsubishi to see what happened and they had no explanation. I said well someone must have hit a pipe somewhere while fixing the tires as the pipe has never given me a problem in the past. I was told they will look at it. I get a call the next day the car is all set and running great, the tech took it on the highway and came back with no codes(No charge). I drove the car off the lot and once on the highway the check engine light comes on. I took the car back to Michaud Mitsubishi for the third time. I receiced a call from Jim that the car is all set running great, same old story. While still on the lot, I start the car and check engine light is on. I went in to tell Jim and he said all the techs are gone that I would have to bring the car back for a fourth time. This is after they wanted to charge me $90.00. Jim knocked it down to $40.00 but I still believe this is not correct. I was told the to drive the car by Jim with the check engine light on. While driving the car home I step on the breaks and the stearing wheel starts shaking very badly. It has never done this before tonight. I called Jim and told him what else was wrong with my car since bringing it to Michaud Mitsubishi. He said basically it has nothing to do with them because the car drove fine for the tech in the afternoon. So in the few hours the car sat still on the lot until I picked it up, it developed this new problem I encountered while driving it home after they fixed everything and the check engine light was still on. If we build, fix or finish something we stand behind our work. If something goes wrong we fix it immediately with integrity. We do not make excuses or blame someone or something else. If it costs us money to make something right we do it no matter what the cost. There are several clients of which some are; world famous, presidents of colleges, lawyers and doctors that can verify this. As of today I still have not heard from Mr. Michaud, he must be a very busy guy. It is safe to say I would rather take my car to people with integrity and knowledge than this place ever again. It is clear to me they do not know what they are doing, except how to steal and get way with it. I think my next course of action is to have the police meet me at the dealership to file a for my stolen glasses.

Friendly service, knowlegable sales staff. Willing to assist and accomadate customer needs. Good pricing. Very positive experience. Will recomend to friends. Salesperson Rick was outstanding. Took the time to answer my questions. Gave me a lengthey test drive. Finance dept. Went out of there way to assist me with my credit issues and delivered on their word. Jared was awesome. Erik was also very helpful. The owner kevin was fantastic.