Michaud Mitsubishi

Extremely nice people, good prices, and most importantly NO PRESSURE! I dont have exactly perfect credit but they stood behind me and worked the banks until something came out that everyone was satisfied with. I recommend them to anyone looking for excellent customer service. Make sure you ask for Ricky eam! ;)

Michaud Mitsubishi was by far my favorite dealership I have purchased a car with. The enviorment was friendly; everyone introduced themselves at the very beginning when I walked in. They each had a very positive attitude and were very knowledgable of Mitsubishi cars. After using this dealership for buying my car, I have even continued to use the service department for general maintanance. There was no pressure or demand from anyone that I had talked to. If I could recommend any sales rep to use for this experience call up Rickey Eam! :D

Was shopping for ~2 y.o. SUV. Salesperson Dan brought up ’07 Outlander and ’08 Mazda CX-7 to look at and testdrive. Testdrove both, and they both seemed to be okay deals. When I asked about accident history, he was sure that Mitsubishi has not been in accidents, and “was not sure” about Mazda (yeah, I believe it now!). I finally decided to go with Mazda, but when I asked for carfax, of course it turned out that Mazda was in an accident (ran off the road, front of the car damaged). I should have walked away at that point, but being tired of car shopping, I decided to switch to Outlander. It had “rental” on carfax, but that was not a showstopper for me. We agreed on the price. I knew I was overpaying a little, but I figured buying a car from official Mitsubishi dealer was worth overpaying. That was my second mistake. The car needed some work (minor scratches here and there, broken armrest, needed new tires). Dan assured me there will be no cosmetic issues. I took his word and did not think I needed to report every little problem. I’ll skip what it took me to get the car (they were taking their time with work and registering). Long story short, when I finally came to pick up the car, it was missing a fog light cover and another cover on the bumper, both on the driver side. Of course, it turned out that there was no way to get those covers without replacing the whole bumper. They acted surprised (very good acting), but refused to do anything about it since “I did not put it on the to-do list in writing” and this “was not a safety issue”. I admit I did not notice this problem initially, but like I said, I did not expect that official dealer would be selling a 2 year old car with two major holes on the bumper. Lesson learnt: do not trust what these people tell you, doublecheck everything and put it in writing. Or, even better, shop elsewhere.

My girlfriend went into this dealership to get an 09 lancer gts, brand new from the factory. We negotiated the price for two days and on a Sunday finalized the sale. Since it was on a Sunday, the detailing crew was not working, so they told me to bring the car back the following day so that it could be cleaned. The car was pretty dirty and there was stickers and tape marks left from where the factory had packaged the car. So me and my girlfriend drive the dirty car home and start showing it off to our family members. That is when her father realizes that there is a scratch about an 2 or 3 inches long. I was xxxxxxxx and tried calling the dealership multiple times that night, but they were already closed and for some reason didnt have a answering machine. The next day, I bring the car in for cleaning. When I get there I tell Victor about my concerns over the scratch and he brings out his "manager" Paul. They both said that the mark wasn't there when we got the car, but say that they'll take care of it. After the detailing is done I notice that the marks left by the packaging tape is still there. Paul told me not to worry and they will have it looked at when they set me up for an appointment at a nearby auto body shop. So...I'm thinking this dealership is great! THANKS! WRONG! The following day (May 19th, between 1 and 3:30) I brought the car in and had an IPOD cable installed. While they were installing that, me and Paul setup my appointment at All Star Auto Body in Peabody. Once the IPOD cable is installed, I head over to the auto body shop and meet Scott. He tries a couple of different chemicals and wet sanding which did not take either of the marks off. He informed me that I would need to leave the car for a full day and asks me to come back on Thursday. He then heads into his office and gives the dealership a call to let them know. He comes back out and tells me that Paul said that the 2-3inch scratch was on me, but they would cover the tape marks that screwed up the paint. So then I flip out and drive right back to the dealership, park in front, go inside to Victor and say, "Where the F*** is paul?!" He calms me down a little bit and argues with me saying that the scratch wasnt there when he sold me the car because he would have known. I am going to school for law and tell him fine we can take it to small claims court. After my threat, he goes inside talks to Paul who finally agrees to correct the scratch, but continues saying its my fault. Now, I am going back to the dealership because they JUST got my registration for the car. DO NOT GET A CAR FROM HERE!

Just bought a Mitsubishi Eclispe GT from this dealer and my experience, although long, was excellent! I've been to a few dealers looking for a used sports car. I haven't seen the quality in used cars as i did with this dealer. The car was mint with new tires and it was clean even though it had over 30,000 miles on it. Even the engine bay was clean. That was a first for me. It runs great too!!! Carlos did try to get full sticker out of me, but once I put my cards on the table he and Kevin worked with me and I walked out very happy with my new car. The only thing that was a drag was how long I was at the dealership. That was much longer than I had hoped. But I'm a happy customer. Oh and ask Kevin about the space shuttle. Great place. I definately recommend this dealer!!!

We went in to look at and hopefully buy a used car for our teenager. We were greeted nicely, but it went downhill from there. We ended up waiting over an hour. Our salesman brought a car for us to see, but we would have liked to see it start up in the cold, but no opportunity. He kept asking us what we wanted to pay, instead of telling us the price of the car. We asked for history, warranty information, and carfax, which he told us he had in the back, but never brought out. He kept leaving us to wait while he was busy doing something else, although there were only 2 other parties in the showroom who were being helped by others. My daughter got a nice rose, but we got little real information about the car, not even the price until we said we had to go and asked what the bottom line was. When I told him I would need to look it up on the internet to find the crash safety ratings and what the fair trade price was and what the repair history was for this car, Jim put up some information on his computer for us. However, he brought up a car that was two years newer than the one we were looking at. Mistake? The next day I looked up Michaud Mitsubishi on the net and found the same car in their inventory for $600 less than he offered us under much showroom pressure. Even though they spent a lot of time telling us how wonderful the dealership was, like a big family that just wanted to make us one of them, our experience was just the opposite. We went down the street and found a great car, a quick sale, and no hassle.

We are an auto body shop and I ordered parts from Michaud Mitsubishi. Everything from ordering the parts to returning parts was a problem. I filled out a credit application but it was never processed for the weeks while I was ordering parts. However, when I returned parts they said that instead of refunding my money they would credit my account. I would never deal with them again nor would I recommend them to anyone.

My 2002 Mitsubishi Sport Monterro has had its normal maintenance problems which are to expected with a car that has 116K miles, but I had a low power situation and brought the car for service. In three visits for low power they changed two Os sensors, spark plugs, ignition wires, and catalytic converter costing me about $3K. I spoke with the owner (Kevin). He told me about the schools he had sent his technicians to. Joe, the new Service Manager thought his previous service must have done everything right. The fact is on a high humid day when you start the car an OBD code (O2 sensor) can post and will release after 6 or 7 starts. If you bring the car to this dealership they will change the O2 without further invertigation. Also, if the car runs rough (minor stalls) it will post the O2 sensor code and again the code will release if you either erase it (handheld instrument) or you wait for 6 or 7 starts (servive engine light). After changing the second O2 sensor and realizing it made no dfference they continued to defend their actions and told me that a second converter was blocked and for another $995 (plus labor) they could actually fix the problem. I told them I'd had enough and that I would go to another dealership and trade the car. They thought it would be a good idea for me to buy a new car from them. In summary, I've spent $3K and still have a low power car. I have no confidence in this dealership to service an ECU related problem and would caution anyone that goes to Michaud Mitsubishi for service to get a second opinion before you purchase their services. They'll read the code ($75) and throw hardware at the problem that may very well not solve the problem and tell you the hardware was defective. They do appear to be very nice people. They simply don't know what they are doing in the service area. Their inabilities may well become your financial problem.

This dealership just opened. It used to be Kelly Mitsubishi. I swore I'd never go back after working with Kelly, but I love the Mitsubishi product and when I heard that Kelly was bought out I flew done there to check it out. I met with Josh the salespersons and Jon beaudette one of the Managers. The atmosphere was great! It's to bad Kelly didn't treat people like these two. Then before I left I met with the Owner. I think his name was Ken. I worked with him for a little and he gave me a great deal that I would've taken if my credit wasn't so bad. I will go back and buy my next car from them once my credit gets stronger. I HIGHLY recommend checking them out! Best Mitsubishi dealer in MASS!!!