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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 12:00pm to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Brian was Brilliant

I had been looking around at the outlanders and could not decide between a 2015/2016. I had gone in for another sales person who i had spoken to earlier in the week, but he had a day off. Best thing ever, as I met Brian. I couldn't of had a better experience, he was knowledgeable, not pushy, funny, and overall made the experience fantastic. When i go into get the car serviced we always sit and have a laugh. Not to mention he is a great cook and always ready to share his food.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We love our new 2016 Outlander

We have owned several Mitsubishis over the past years and were hoping to trade in our 2012 Outlander Sport for a new 2016 Outlander - Brian helped us from the start, answered all our questions, showed us all the options of what was available, and ultimately was able to offer us a great deal on the perfect vehicle for us. During this process, we also talked with Warren, who was equally as helpful. We will return to, and recommend Michaud Mitsubishi for the quality of their products and the most helpful, patient and knowledgeable personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good service

I did a little research on line looking for a vehicle. Narrowed it down to a Mitsubishi Outlander. Called set up an appointment with Rick. Went in and had a deal done in 20 minutes. Brian Doherty and Rick were very friendly and helpful. Made my purchasing of the vehicle totally painless.... I would highly recommend Michaud , Rick and Brian to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Outstanding customer service on all levels!

Brian, Jared & Rick are without a doubt absolutely easy to work with. All theee of them made my experience exceptional! Their commitment to their customers is eveident in everything they do. If you need a new or used vehicle this is the place to shop!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome customer service

My car was totalled by an impaired driver and because I'm mildly handicapped due to a stroke I needed a vehicle as soon as possible to keep my freedom....We visited Michaud Mitsubishi with very low expectations on buying a vehicle that I liked...Our sale lady was so awesome she picked out the perfect vehicle for me...So I purchased it...she kept up with us so I would definitely recommend her again...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Truly the best of my life.

I was driving an old Kia that wasn't going to make it much longer. The worst part is my credit was horrible and I filed bankruptcy 8 months ago. Just browsing at cars online one night, Laura immediately reached out to me. I told her I owed $8k on the Kia still but it wasn't worth half of that and I had just had the bankruptcy. She immediately got me in contact w/ Sean OConnor who encouraged me to keep the hope and come in with he Kia. He explained many different scenarios and options and was overly confident he could help. He explained that his profession is to help people like me and worked with the best team in the businesses. I was skeptical but b/c of his confidence and hard work I am now driving a 17 Mitsubishi and found out my thru Jared in finance I didn't owe $at all on the Kia. Sean's team truly are the best at what they do. If it wasn't for Sean guiding me through the process, I would still be making payments on a crappy car I didn't owe money on and not a new G4. I WILL NEVER go anywhere else. Thank you Sean,Laura,Jared,Paul D and Michaud CPO-CENTER. Professionals in the truest sense of the word.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Couldn't ask for a better experience!

I came to this dealership after reading a few reviews online, and I quickly saw why they were all so positive! Brian was so friendly and professional-never pushy or seemed to be in a rush. I got all the information I needed about the vehicle I was looking at upfront, including Carfax and maintenance records. He asked what I was comfortable spending and made it happen, I didn't go one penny over my budget, and never felt pressured to. This is my first time financing a vehicle, and Brian and Jared couldn't have made it any easier. I'm very happy with my new (used) car and am so glad I came here! I will definitely be recommending them to anyone looking for a new or used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No Problem with a smile! I feel great!

I called for service last minute and needed to be seen immediately. My reply was "no problem". Then I said, we'll I can't wait long either........My reply was "no problem". Paul Dube and his team were waiting for me when I arrived, took my car immediately. I asked to sit at a desk, no problem! I was offered coffee, popcorn, and then asked, do you have WiFi? Sure, no problem. My car was serviced in a snap! I was too comfortable to leave, I was told, no problem, this happens often! So I stayed a bit to finish some personal stuff! Price was less than I expected. Craig actually serviced my car; he was knowledgeable, friendly, and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sean OConnor was wonderful!

I had a great experience buying a car here. Sean OConnor made it the best I've had. I would recommend my friends and family and will be back for my next one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Never any issues, great service.

Bought my first car here. Going back for my second soon. Have only had my car serviced here. Even though I can get oil changes much closer to my house, I go out of my way for their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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