Michaud Mitsubishi

They gave me the opportunity to get a brand new car. Love it, will always come back. Come back next year. There service was excellent

Very helpful in trouble finances and knowledgeable with the cars he was selling. I plan on buying my next car with him again. As I get my finances in better shape I believe he will be able to sell me another car soon

Just wanted someone to know how terrible the service has been and how unresponsive your sales department has been since I picked up my 2016 Buick Lacrosse. I was never told about the inspection sticker process, that I would be getting a reject sticker due to re-setting the computer and that I would have to bring the car back for the proper sticker after driving the car for so many miles. When I bought the car it had 18666 miles on it but yet when I picked it up, someone at your dealership had put at least a hundred additional miles on the car. The passenger seat belt buckle is backwards. I keep hearing your commercials that you have a 75 point inspection process yet the seat belt issue was missed. Sean in sales is incapable of being up front about anything. There was an open factory recall on an airbag issue that I practically had to force him to recognize and initiate the car going in for service to fix this prior to picking up the car. I've also spoken with Rick in sales who was a bit better but has since not responded to an email that I sent him a few days ago. Just this morning I noticed that the letter K from the Buick logo on the back of the car has fallen off, so I took a photo and sent it to Sean and he tells me that I bought a used car and if I wanted a new one that I should have gone up the street to another dealer. I just am saddened by the unprofessional service and attitude of the people that I have had to deal with during this car buying experience. I would certainly not recommend anyone to buy a car from Michaud

I searched the internet for a car loan, I have difficult credit and have had no luck at any small or large dealership. Michaud Mitsubishi helped worked with the banks and within only a few days got me a loan as promised. They truly are " The feel good Dealer"

Hello, if you want a fabulous car buying experience you need to go and see Brian Doherty at Michaud Mitsubishi. Brian was patient, caring, and knowledgeable and wants to be the best help he can be. I asked Brain several questions and he did not hesitate to answers all of them. He first explained the differences between leasing and buying a car. Then we discussed new cars and took a few out for a test drive. Just as we were about to go over purchasing a new car I asked if I could look at used cars. At this point I thought Brian would be tired of me (he had already spent 2.5 hours with me); instead he said ok with a cheerful smile and we were off looking at used cars. I found the car for me, a 2014 Mitsubishi Outlander. After 4 hours I drove off the lot in my new car. From the time I started working with Brian and all the way until I left the lot it was a wonderful experience, but the service did not stop there. My car was towed from my apartment complex because I did not have the state inspection sticker, due to the fact I was to return to the dealership to pick-up plates, registration, and get sticker within a few days. I called Brian to explain the situation with the sticker even though it was his day off once again Brian did not hesitate to help. Brian contacted the apartment manager and the towing charges were reversed. Great customer service should never be taken for granted. For outstanding customer service you need to see Brian Doherty at Michaud Mitsubishi in Danvers MA.

Will continue going back because of the good service & professional employees. The service man Craig was so polite & informative. I will be going back again in 6 months for service.

I recently bought two vehicles. The reason that I bought the second was because my first was such a great experience. My sales associate David Moretti was highly professional. Always answered my questions or concerns and was never pushy or overbearing. Just a genuine nice experience at a time when it can get really difficult if you don't have the right person to deal with. Michaud Mitsubishi will always get my business. Two vehicles in two months and I had a vehicle from them previously. Always great and quick servicing as well. _Dan Letarte , Peabody

Jeff and Craig both helped me getting a recall taken care of. They were both super helpful, professional and went out of their way in making sure it was repaired properly and in a timely manner.

Brian is Fabulous!! If you need assistance with a brand new purchase or trade you need to work with Brian!!! I will never buy any other vehicle but Mitsubishi's, best vehicle I've had the pleasure to drive!

Since my first contact with Chris he was very friendly and did everything to help to purchase my car. He and Dave provide all the information about all the process. I recommed them.