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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Would definitely recommend!!!!

Let me first say it was the best car buying experience I've ever had. I didn't feel pressured into anything and I was able to take my time and not feel bullied. Jim Murphy was really easy to work with and gave me many options to choose from. I actually went in just to look. Never even crossed my mind that there would be a sign and drive scenario but that's exactly what happened. My family and I couldn't be more happy. Great big thanks to Kevin Dunn in Finance. I've never been through financing that was so quick and easy. You guys are great and i will be recommending to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pleasant and profestional

Dealt with Henry Capita had a very pleasant experience, It was my sons first car and helped us find something in his price range. Felt respected and did not feel I was being pressured. Would definitely recommend Henry and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Simply the best!

This is the first time in my life I have ever bought a car with such ease. Seconds after meeting Ambrose it's like you have known him for years. He is a true gentleman. I went in looking for a car for my mom. I told Ambrose what she wanted and what I was looking to spend. It was like going over a friends house and picking out a shirt to borrow. That is how easy and comfortable he made you feel. No wheeling and dealing. No pressure at all. None. Zip. Zero. Then just when you think it can't get any better you meet Kevin Dunn. Not only did Kevin surprise me the next day with an amazing lower rate than originally quoted, he took the time to chat. It's like we were two school mates who bumped into each other. As mom and I left with her new car, Ambrose said "welcome to the family." Thanks Ambrose and Kevin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

I rescind my high praises for this dealership. They sell lemons. They are all warm and fuzzy and make you feel like your part of the family until the piece of crap car they sell you experiences problems. Stay clear from this dealership!

second time around

2 years ago i got a pamphlet and went in to check it out. they did what they said. left with the vehicle that i wanted 2011 Nissan Rouge... 2014 same thing this time i got a 2015 Mitsubishi Outlander Sport Awesome I love this place they are friendly, and really work with you. thank you Mr. Capita and Mr. Dunn you guys were great. Keep up the great work....see you in a couple of years lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Awesome expereience

The whole experience was awesome. We went there not really sure what we wanted. We were greated by a very friendly and knowledgeable sales person. He introduced himself as Joe LaFratta. He then asked us some questions about what we were looking for and he brought us to a group of vehicles. I saw the one we wanted , test drove it and we took it home that night. We were never pushed to buy a bigger more expensive model We were listened to and we are very satisfied. We have been driving the vehicle a week now and are still very satisfied. In a year or two I will be back to write another review and I am sure it will be a very good one..Thank you to everyone as you all made us feel very happy and friendly. My wife and I feel like we have made friends at Michaud, Thank you to everyone ( especially Joe LaFratta and Kevin in finance )

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

AWESOME

From moment one via email and then in person, working with these guys has been the best buying experience ( car or otherwise) that I have ever had. They worked and worked to get me into my new Outlander. They got be the best price, financing and a monthly payment within my budget. I can't say enough good things about everyone who works there from the salesman, to the finance manager and the dealership manger. I even met the owner one night. He was the nicest guy, very down to earth and was genuinely concerned with my satisfaction. I have already recommended them to family and friends. I would not buy a car anywhere else. GREAT JOB GUYS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Pleasant experience!!

From the second I pulled in to the lot to look for a dependable used car for my teen daughter, I was greeted with a smile. I was shown several cars and never got the feeling I was being pressured. I was encouraged to drive a few and to take my time in making my decision. When our decision was made, the buying process was stress free and organized. Jim Murphy was pleasant and very helpful answering questions relating to the sales and Kevin Dunn was great answering the financial questions and closing the deal! I would recommend Michaud Mitsubishi to family and friends and feel confident my teen is driving a dependable car! Thank you Karl, Courtney & Kylie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I love love love this place!

My first car buying experience ever and I would recommend this place over and over again, and I have! I love these people! I got treated with such great customer service and they were all very very professional. Their main purpose is to make sure you are leaving 100% satisfied with your purchase while also providing you with excitement about your brand new purchase! They have a great selection of cars that baffled me that they were at the prices they were at. Henry is an AWESOME salesman as he is professional, real and down to earth. I even took a picture with him! (Hi Henry!) Kevin was part of the Financial department and he makes sure you are informed on everything you need to know and gives you great tips about making payments that i respected very much. I walked in there and was greeted by EVERY member of the staff and i really appreciated that. Kevin Michaud runs a wonderful business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Loyal customer still!

I have been driving a Mitsubishi since 2000. I continue to return to this dealership because of their great service in sales and service. I have always had my cars serviced there, only oil changes! And that is because since I have been driving a Mitsubishi, I have never needed anything more than that! A very dependable brand! I dealt with Jim Murphy this time and he is a true professional, very easy to work with, no pressure at all. The brand sells itself. Also Kevin Michaud, the owner of this dealership is a very hands on owner, interacting with everyone on the sales floor the whole time I was there. As the add says, it is 'Your feel good dealership'. Would not have returned as many times as I have if that were not the case. Thanks again for your great service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Family Owned Business!!!

Loved the service! Very attentive people, had great explanation about the car features. Would definitely go back! I highly recommend it. The entire experience was very pleasant! Special thanks to Henry Capita!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.