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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Mirage lease

I am happy to recommend this dealership, and the gentleman I worked with there. No high pressure steering me into a certain deal -- he heard what my priorities were, talked about what options were available and worked on a very good deal. This is my first time leasing rather than owning, and Joe explained the details well. 5 out of 5 stars start to finish!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Extremely Happy

I am one of those customers who absolutely hates to be stalked, pressured, harassed, talked into ect. when I am shopping or looking at things. So I dreaded the day I had to go car shopping. But I went to Michaud on friends advice. Micheal was a great sales man, he was a great listener and when they didn't have exactly what I wanted, they made it for me! and for my price.They are great and when I am ready for a new car again I know where I am going.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

I went to the dealership thinking I was wasting my time and theirs. After e-mailing back and forth for weeks I finally went to hear them out. I walked in there wanting only 2 things a certain monthly payment and AWD. Other that that I could careless as long as they could get me a safe reliable car for my children and me. Just based on my credit alone I figured they wouldn't be able to do anything for me. After being in nursing school for two years I was stuck, how would I get to a new job without a reliable car to get me there? I went to Michaud Mitsubishi on a Tuesday and by Thursday I was picking up my new car! They truly worked hard to make this happen for me! I love my new outlander! They were never pushy, or aggressive and were true to their word. I had been to other dealerships that told me things but when it came down to finalizing the deal numbers were different. My car was spotless, and even had a FULL TANK of GAS! My last car I bought I picked up and had to go straight to the gas station so this was a big deal to me! I cannot thank Michaud Mitsubishi enough! Henry was seriously one of the nicest car salesmen I have ever met. They kept me updated regularly eons even on his day off!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

excellent

i thank the guy every one should buy a car from is Joe Lafratta is good and well experience geat guy the owner great guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

A great experience

I had a great experience with Michaud Mitsubishi right from the beginning. Everyone I dealt with was warm, friendly and committed to deliver what was best for me. Terrin was professional and listened to what I was saying. He was also very knowledgeable and really took the time to help me get exactly what I was looking for. Kevin was fantastic as well, personal and friendly and making me feel welcomed. I loved the feeling of an older fashioned, genuine and honest way of doing business. I feel confidence with this dealership and look forward to returning for all my service needs as well as my next vehicle when the time comes, or to just stop by and chat because they really are that genuinely friendly. I can also say that I would not hesitate to recommend Michaud Mitsubishi to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Experiance

Very good people to work with and are very knowledgeable about their cars. they will help you find the right price that will fit you budget. they also helped me out alot when my financial situation was tight. when it came to purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Love my Outlander Sport

I had a great experience at Michaud. Joe was great and wasn't the type of salesman that people fear when they go car shopping. Joe was extremely helpful, listened to my concerns and answered all of my questions. I'd recommend him and Michaud Mitsubishi to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Felt like I was home with family!

This is probably the craziest review that you will probably ever read, because we did not end up buying a car here. BUT, WE HAVE TO SAY, THE EXPERIENCE THAT WE HAD WHILE AT THIS DEALERSHIP WAS JUST OUTSTANDING! My husband, daughter and I were out "shopping" around for a used vehicle. We went to Michaud because of the ad we had seen in the Boston Globe. It was the most pleasurable, non-Stressful, no-pressure experience we've ever had in car shopping. Joe LaFratta was just so personable, easy to talk to and extremely knowledgeable about the vehicles. And then we met Kevin Michaud, owner, and he was just as awesome. They made us feel comfortable, and again,not under any pressure, like other dealers who pounce on you. I feel bad that we didn't end up purchasing our vehicle there, but we will DEFINITELY VISIT THIS DEALERSHIP WHEN CONSIDERING A VEHICLE PURCHASE IN THE FUTURE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience, First car purchase

After a day of visiting dealerships and getting the run around, it was a relief to work with Henry Capita at Michaud Mitsubishi. He was straightforward and honest, and willing to answer all my questions. This was my first time purchasing a car and I did not feel like he was trying to take advantage of my inexperience. He was willing to negotiate a price within my budget. Jade Vigillo, the finance manager was also willing to explain all the paperwork and went out of his way to help make it a smooth first car purchase. I would definitely recommend Michaud Mitsubishi to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worst experience of my life

Purchased a car from here through a referral. The car was filthy upon pick up when I specifically said I wanted it detailed, I had drool marks from a dog down the center console and the sticker residue was still on the window as if it hasn't even been taken through a car wash. I signed all of my paperwork to only get a call almost a week later saying my bank loan had been denied but they have another bank that approved me. Same day I find out that the same situation had happened to the person who referred me except her payments went up!!!! (I was also told by an employee this happens all the time and I am the 5th person in 2 days with this exact situation) The finance manager and 2 sales reps tried to convince me to take 18% loan, I immediately declined. How convenient 3 grown men clearing 80,000k a year have bad credit and have 20.5% interest rates, shady at best. Within seconds I get an approval of 9.9% that I was hoping for, to later find out they never actually even got an approval so all those signed contracts for nothing. My lawyer has been dealing with avoided phone calls for 2 days. I wouldn't accept another car from here if it was free!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Michaud Mitsubishi does not sell and deliver cars without the customer having a loan in place with a bank. We delivered the car to the customer taking their word that all information given to us and the bank was correct. It was not correct. When submitting a loan for approval, we send the loan to multiple different banks, which is why we received different interest rates. At first, the customer did not have a co-signer. Once a co-signer was brought up, the interest rate went down. This is why there was a high interest rate, and then a much lower one. The rates are all calculated depending on the customer's/co-signers credit. Our Company Policy is to have a representative of the company accompany a customer to show a vehicle to their mechanic. I assure you that we are NOT in the business of upsetting our customers. We believe the whole transaction was an unfortunate misunderstanding.