Reviews
Do not buy from them
Bought a 2014 dodge ram from this place and was told the transmission was replaced and a bunch of stuff replaced and 2 weeks of owning the truck and not even a thousand miles on it the transmission split in half and called them the next day and they told me there is nothing they can do. And wont stand behind a vehicle they sold
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Warranty expired
I bought a car there many months ago, I already sold the piece of crap for a huge loss. I had the check engine light come on and the engine started to miss. I had 4 days left in their mythical 30 day warranty. gave a call and had to leave a message. They called back exactly 5 days later (1 day out of warranty) to tell me I was out of the warranty period, but that they'd be happy to fix the car.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service
The buying experience was great working with Shannon was a good guy to work with as well as with the finance manager was pleasant experience all around
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review, Dakota! We're happy that Shannon provided you with an excellent purchase experience! -The Village Auto Group
Very helpful and friendly!
Very helpful and friendly! Would go back again to buy a vehicle! Printed inventory so we didn’t need to walk the lot!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback about your recent visit here at The Village Auto Group! We look forward to seeing you again in the future!
2016 Chevrolet Tahoe
My wife and I went out today food shopping. On a whim we stopped at the Velp location and in 2 hours walked out with a new car. Brenda and Mike were great. Good selection of cars with great prices. I would buy another car from them
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the five stars, Dan! We're glad to hear that both Brenda and Mike could assist you during your visit with us. We hope to see you back! -The Village Auto Group
Wouldn’t do it again…
Buy the warranty. Less than two months in and my ‘new’ car needs a new engine. They made the buying process seem easy, but I wouldn’t buy here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Very happy
Courtesy efficient and no nonsense. Had the right truck for the right price. We couldn’t be happier with our purchase. Would recommend this dealership. This is where I’m going first next time we need a vehicle. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review! We're so happy that our team earned your recommendation! See you next time at The Village Auto Group!
BEWARE
Dont buy here. Simple as that. Overpriced and YOU DO NOT know what your getting. Wast of time, hands down. Dont let used car salesman sell you junk like these people. Just dont do it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Protect Yourself! Get Inspection before purchase!
Just to be safe, before any used vehicle purchase, spend $25-50 and take it to an Independent Auto service center or a trusted mechanic for a complete inspection. It’s worth every penny! Salesman are very nice and smooth talkers…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your thoughts, Tina. I'm interested in the details of your experience. Please call me @ 920-865-3085. Thanks again, Darren
Horrible. The service was decent but the car I purchased...
Horrible. The service was decent but the car I purchased had way too many problems.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would like to understand the issues you're seeing with your recent purchase. Feel free to contact me at your earliest convenience to discuss this further. Thanks, Darren Spencer - Operations Manager - 9208653085