Village Auto Inc.

insulted with their offer to purchase my trade in. Total waste of time. Next dealership I went to offered me $6000 more for my trade without blinking an eye.

Wrong type of oil used with my oil change even after telling them 2x to only use conventional, they put in semi-synth. And something that looks like a plug is hanging from the engine almost to the ground. Looking underneath the car it is by the passenger front tire and it wasnt hanging before the oil change because I had put in air and would have noticed it then. Bad enough to pay for bad service and then for them not only denying using the wrong oil, even though it showed it on the receipt. Then they said its okay to change the type as long as all the oil is semi-synth and not mixed. I said FU...my car manual states use conventional. Ya know...just dont go unless you want to waste your money, screw up your car and like to be really fustrated.

Bought a 2013 f150 on dec 1,2020. From village auto on 29. Had it 3 days and the transmission dropped out if 6th gear doing 65 on highway n locked up rear end found out it had a recall. Took to Broadway ford and now the display quits working periodically.

Bought a SUV in January, it was totaled in August. The quality of the vehicle was great, the sale of it was simple and seemed to be fair. However when we started filling out the paperwork we needed some information, it was like pulling teeth to get them to respond. Then when the payout time came from GAP insurance was hilarious, we had about $4000 left, after the warranty cancellation was applied we still owed 2000. Carco gap paid a little over $1000, when I looked on the loan with what we paid for it they basically paid a few hundred bucks towards what we owed. I guess up until this point Village Auto was a good place but then when this happened I realized they're selling garbage policies to customers that don't do anything.

Bought a diesel truck from this dealership, worst decision ever. Find out that oil hadn't been change, fuel filters were terrible shape, DP Filter was 85-87% clogged. Hence I broke down on highway within 2 days after purchase, only to find out they will not stand behind any of it. Please note, I did buy truck "as-is". I am just upset, because this is the kind of quality that is on their lot and the effort they put into getting a vehicle ready for their customer. They can't even make sure the vehicle is ready for someone. Screw me once, shame on you, screw me twice, shame on me. Never again. Two miles from where I live...

Being educated in this type of industry I appreciated Geoff's genuine character. He was professional negotiated well-, gave the personal service fixing the license plate light bulb in the rain, then setting up the many features on the VW Tiguan specific to me now that is service! He gave his word and followed through with it -which now days does not happen so thank you! I am impressed with the quality of vehicles that Village Auto takes in- if you are seeking a newer vehicle see Geoff he will listen and find the vehicle best for you.

Been looking for a chevy suburban for a year, walked away from many. Finally. I visited village auto. There it was. A buetiful maroon LTZ 2009 chevy suburban, Buetiful, rides very nice, very well taken care of. They pick class. Thank you Geoff.

I have given the rating that I have becauseae they had the vehicle I'd been looking for, exactly, and I was treated very well. Geoff was easy to deal with and I was happy with my treatment !

Geoff Sontagg did an excellent job !! He represented Village Auto exceptionally well. They went above and beyond in satisfaction by removing the tint from the front windows and making sure the truck I bought was detailed to perfection. Fantastic dealership!!!

Being a first time car buyer can be scary and overwhelming, but Geoff and Brenda at Village Auto made it one of the smoothest and easiest experiences ever. I purchased a 2010 Kia Soul from them and couldn’t be happier. It’s practically brand new, runs beautifully and looks great. The entire process, from the initial test drive to the actual purchase was a very pleasant and exciting experience. Geoff’s knowledge and warm, comfortable demeanor helped ease my worries, and I have never once second guessed my decision. Thank you Village Auto!