Reviews
Write a reviewExcellent experience
I had a really good experience at Koons Outlet. Mr.Jim and Mr. Rick are extremely knowledgeable and easy to talk, they did they best and helped me to choose the car. Special thanks to the finance manager Mr. Rick, he helped me with financing and choosing excellent warranty plan.I really appreciate it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review!
Amazing
I'd been shopping for a used car all weekend. Putting up with the typical crap at every dealer. I had just about given up when I arrived at Koons Outlet in Falls Church, let me tell you what a amazing experience I had. From the very knowledgeable sales person Nate, to the manager Mike, I have never been involved with a car buying experience that was completely pain free. I purchased a Certified Ford Fusion and could not be happier. They kept me informed with what was going on from start to finish. 100% transparent, I left there with every question answered and every promise fulfilled. If you are looking for the best car buying experience don't go anywhere but Koons Used Car Outlet in Falls Church.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review!
excellent car buying experience!
Just bought a used car here and got a great deal. The staff was knowledgeable and friendly. They went above and beyond any expectation i could have imagined and made my car buying experience amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review Kristi!
No Negotiating
Called this place to negotiate an internet price, salesperson said that they would not be willing to negotiate since they were not going to make any money on it. 2012 Rav4 24kmiles $19k Sport model. Offered $18500 out the door told me it was $21000 out the door. Now I'm not here trying to rip any one off, but seriously what type of dealership is this that actually says no to negotiating. Might as well be Carmax. Plus the sales guy sounded like he was just trying to make money, trying to get me to finance, yeah nice try buddy. Wouldn't recommend this place to anyone trying to save money, go here if you don't want your dollar to go far.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Friendly Experience with the Salesman Nate
Was looking for a used car and absolutely loved the experience here, all thanks to Nate. He was very helpful and friendly and helped me with the Pros and Cons of buying certain cars.. I would highly recommend asking for him if you want a really good experience with buying a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Customer Service
I would like to thank and recommend Wilson Alvarez and the staff at Koons Outlet for the Outstanding Customer service that I received. I recently purchased a Honda Civic from Koons Outlet and was very happy with the service. Wilson was very patient and very knowledgeable about all makes, models and warranties. I was so happy that my boyfriend came the same evening and bought a Mazda3. Thank you for the great deal and superb service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!
Wonderful experience
I had a great time buying a used car at the koons outlet in falls church. They made the whole process very easy and stress free. Aaron Kahn did a great job showing me the car and all of its features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!
Had a Great Experience
I was looking for a car to use for my new job with a much longer commute. I decided the Honda Civic would be a good fit for what I wanted but I needed it to fit inside my budget. I found a civic online and stopped by the store the next day. My salesperson Aaron did a great job showing me the features on the civic and made the whole process stress free. I would definitely return the next time I need a car or send a friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow'd for my first car!
I had a great experience buying a wonderful 2011 Toyota Camry from Aaron Kahn at the koons outlet. He answered all of my questions and made the whole process simple for me to understand. I would send my friends or family to buy a car here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!
Great service
I bought my F150 from Koons Outlet. Im very happy with the deal and friendly atmosphere. Wilson, Greg and Anward made my buying experience smooth and quick. I will recommend Wilson to my family and friends. Thanks a lot!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!