Koons Outlet

2.9 out of 5 2.9
Rectangle 48
Sales 9:00 AM - 9:00 PM

Koons Outlet Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

12:00 PM - 5:00 PM

About Our Dealership

Dealer on Cars.com since March 2014

At Koons Outlet, our committed and knowledgable sales staff have many years of experience helping customers' find the ve

...

hicle they need at the right price. Browse our inventory here online, request more information about a vehicle, set up a test drive, or inquire about financing! We're Gonna To Wow Ya!

"We're gonna WOW ya!"

Reviews

2.9 out of 5 2.9
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 28, 2018

    Told dealer see you morning, I have check in hand for full amount. Drove over 2.5 hrs to have him tell us he sold it last nite. No negotiating even though... ad says bring copy of ad for 200 off. He could have called the nite before or put sold sign car but did not. Read reviews, it seems to happen frequently. I think they do bait and switch. Didn't even have same car available. No apology or anything.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hi Bob, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please ...send us an e-mail to comments@koons.com so we can make things right Thank you.

  • 2.0 out of 5
    August 14, 2018

    Salesman wasn't particularly helpful, kind of rude to be honest but the nail in the coffin was the $700 dealership fees. Purchased a car from a dealership... in Philly with $113 dealership fee, would recommend shopping elsewhere for better deals

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are disappointed to hear that you did not have a more positive experience with us at Koons Outlet. We would like to have a better understanding abo...ut your experience. Please reach out to us at comments@koons.com at your earliest convenience and we will do our best to resolve this with you.

  • April 5, 2019

    Eman provides excellent service and was incredibly honest and knowledgeable about the Ford C Max we bought. I would absolutely recommend this dealer to... anyone in the market

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jake - We are honored to earn your recommendation! It's fantastic to hear that Emma provided honest and knowledgeable service. Thanks so much for c...hoosing Koons Used Car Outlet, we hope you are loving your Ford C-Max.

  • 5.0 out of 5
    July 26, 2018

    Ricky Rivera was so genuine from the moment I walked in, test drived, talked on the phone with loan reps, and making sure I got my money's worth for my... car. The rest of the staff was amazing too and we're super friendly and open to assisting me with my car buying experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Alexis!

  • 5.0 out of 5
    June 28, 2018

    Very pleased with Koons outlet. Eman made it a quick and easy process. Found a car I wanted, and within 3 hours I drove off the lot happy as could be.... Eman walked me through everything and I would absolutely recommend him to everyone! Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 6, 2018

    Very unprofessional experience! Called ahead to make sure the vehicle we were interested in was still available. We were told by a salesman that it was.... We informed him that we would be on our way from Fredericksburg and we would be there within the hour. We asked to have it pulled around so that we could check it out. He said no problem! When we arrived, the salesman came out to inform us, that when he pulled the vehicle around for us, a customer looking @ another car wanted to drive it. He told us he would let us drive it as soon as she got back if she didn't want to buy it. So after driving an hour to get up to Falls Church, they basically sold or were in the process of selling the car while we were on the way and didn't even bother to call us. Two hours in traffic to get back home! I wish I could give them a negative rating!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi we regret to hear that you are displeased with your recent experience with us. We hope you are willing to give us another chance. Please reach out ...to us at comments@koons.com so we can work towards a resolution.

  • 1.0 out of 5
    November 21, 2017

    I purchased my car at this location because I needed a vehicle larger to carry my newborn son. After leaving the dealer, I received a call stating they... forgot to add sales tax and that the price of the car/loan would go up. I am displeased and feel that the payment agreed upon in my signed contract should be honored. I will not be returning here.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Greg, we are sorry to see you did not have a five s tar experience.Our goal is to make sure each customer has a great visit so it is unfortunate to se...e that you did not. We would like to make things right. Please send us an e-mail to comments@koons,com. Thanks and look forward to hearing from you.

  • 5.0 out of 5
    March 25, 2017

    thank you Russel Walker and Koons Falls Church Ford I needed a car and I had a small budget to went to cars.com and looked at the reviews and saw russel... walker had several great 5 star reviews so I went to koons falls church ford and asked for russel . I am so glad I did he was great ! He listened to me and help me get the perfect car a 205 Ford Escape it was almost new and in my budget. It's so nice to work with someone who really cares and works hard to meet my needs. the Escape is great now I never have to worry about repairs or big bills just 1 easy low monthly payment. I'm on my way to Florida for worry free vacation .Thanks to my decision tobuy from Russel If you are thinking about or are ready to buy a car suv or truck go meet with a great sales professional Russel Walker Koons Falls Church Ford tell them Debbie sent you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the review Debbie! Congrats on the Escape!

  • 5.0 out of 5
    February 22, 2017

    Jim Stone was quick to respond to my "more info request through email". He called and I told him which car I was interested in. I went to visit and no... fuss about upselling me to buy another car. Car just got posted less than 24 hours and still had dings and scratches on it but promised, in writing, to deliver the car flawlessly. I'm just waiting on my car to be ready with its cosmetic repairs. In the meantime, they have another car for me to drive. No rush on the repairs! I want it done right the first time. 2nd review to follow...Oh, him and Rick (finance) mentioned a lower interest rate than my credit union and they did! Awesome!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!

  • 5.0 out of 5
    November 18, 2016

    I had a really good experience at Koons Outlet. Mr.Jim and Mr. Rick are extremely knowledgeable and easy to talk, they did they best and helped me to... choose the car. Special thanks to the finance manager Mr. Rick, he helped me with financing and choosing excellent warranty plan.I really appreciate it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the review!

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