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Perkins Motor Plex of Mayfield

(200 reviews)
Visit Perkins Motor Plex of Mayfield
Sales hours:
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–4:00pm
Sunday Closed
(270) 804-4196 (270) 804-4196

Reviews

(200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Truck Buying Experience

I worked with Matt and Johnathon and it was a perfect experience. They helped me on every step of the way and I found my dream truck. Their prices were better than fair value. I shopped around locally for financing and they were able to beat all other options. I am very pleased with this experience and recommend Perkins.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No service after the sell

This is a painful review for me to give seeing that I’ve been a return customer of Perkins for several years. It takes one bad experience to ruin all the good. Bought a vehicle from Perkins on 10/8/22 and on 10/12/22 had to take it back to them because of check engine light and other fault lights. The vehicle sat for 2 weeks untouched . I never got a single call from anyone at Perkins to keep me up to date about anything. Found out today 11/1/22, on my own by the way, that the transmission is bad and has to be replaced at a Jeep dealership. My first payment is coming due on a vehicle I’ve had 4 days! By the looks of it I’ll be making a second payment before I’ll get it back. And the just not caring from them is the worst!! Their attitude is like “well it’s your problem now not ours”. I was literally told by them today “at least you’re keeping the miles off of it”. Really?? This has been the worst customer service experience of my life. They are glad to take your money but you’re on your own after they get it. I see now why they push the extended warranty so hard. They know you will need it. The true side of this dealership has come to the light for me. They have forever lost a good word and a customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They made me a repeat customer will come back agai

Highly recommend perkins motor plex they go way above and beyond to make the buying process easy Brice and Randy at the Paducah location are the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No longer hometown proud

I have had a good buying experience years ago w/Tim Perkins. Friends and family have had good past experiences. This dealership is not the same as it has been in years past for the buying experience or the cars they sell. Don’t be pressured into a quick buy. Have the vehicle checked by a mechanic and save yourself some money & anger over them now being a typical USED auction car lot at best. Buyers beware!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic experience

Scott Kingsbury was awesome to work with! I contacted scott around 9:00am and the truck was mine all except for signing the papers before lunch. Scott was very friendly, knowledgeable and easy to deal with. Terri Petitt handled my paperwork. It was great working with them. I have numerous friends who have had good experiences with the Perkins team. This was my first but definitely won’t be the last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly recommend

Just completed the purchase and out of state delivery of a Tesla without leaving my house …everyone I had contact with was outstanding…especially Grant (sales) and Daniel D. (shipping/delivery)…highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent On-Line Experience

Tyler was excellent! He made our first on-line vehicle purchasing experience very pleasant. His transparency throughout the entire process made us feel as if we were there in person. We highly recommend Tyler and the entire Perkins Motors team! -Jason & Lea Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2022 GMC

It was my first time buying a truck on line but this dealership was extremely professional and Logan stout help me out on buying my dream truck and everyone there was very friendly and helpful I will definitely buy my next car from them and I highly recommend this dealership they made it easy and fast and simple great job Logan thank you again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best buying experience I’ve ever had.

They were amazing to work with they made the buying process so easy and the vehicle was delivered around my schedule. I loved dealing with everyone from my salesman to the delivery driver.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealer , happy they have option to deliver your car

Great dealer , happy they have option to deliver your car anywhere in the country. Recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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