Damerow Ford

Beware buying from this dealership. My son ordered a new Maverick pickup in October with an expected delivery date of February. Every time he checked on the status, he was told delay was caused by supply problems. This was a lie. After he recently called Ford directly, he found out that the dealership never submitted his order. When he contacted the dealer again, they finally admitted the mistake but won’t do anything to expedite getting him the car he ordered 8 months ago. They expect him to wait several more months and have offered no compensation for their serious mistake.

One of the worst dealerships I have ever been to for service. I have a 2021 Ford Mach-E and they had to replace the windshield, and install software for bluecruise. I implicitly told the service rep that if the windshield broke, they would need to tell me since it was tinted a year ago, and I would have to go back to retint it. I was also told that I would get a rental car since this process would likely take 2 days. I got there and they never intended on me getting a rental car. After waiting 20 minutes, they took me to enterprise where I got a vehicle but still had to pay over 80 dollars. After 3 days, I called to see if my car was going to be finished, but the service tech said they were having issues with installing the software and that my windshield was replaced. They never told me it broke even after telling him and the receptionist desk. After back and forth, he never gave me an answer for when it would be done. It had been six days already when this process was promised to be two days! The service tech kept ignoring my calls about when it would be done. They later told me the camera sw module was bad, and they were messaging ford, and again I asked when they would be done. No answer. They had six mach-e's in the lot and it looked like they were very unfamiliar with this service recall which made it more frustrating because if they knew there was going to be problems, they could have at least told me beforehand.

Bryant has been my CMax service agent over the past 8 years. He has accommodated my emergent requests in a timely manner, is honest and consistent in his recommendations and cost/time estimates. He is a true asset for Damerow Ford

Brought my car in for a new battery. Ian was a pleasure to work with. My car was brought in at 10 and ready by 3

This is now the second time I have had a misleading experience at this dealership. I spoke with the sales manager Bradley. He was not a good salesperson, he was NOT a good representative of FORD. I didn't feel as though he was helping me get what I needed from FORD but rather put fear and thoughts of dread so I would just take to him. I said thank you for your time, but please do not call me back. I then contacted FORD's main chat for the same help and they helped me with everything.

We were fortunate to have Ammie Jose as our sales associate at Damerow Ford. Mach-E’s are hard to come by and Ammie worked very hard until she found one for us. She wanted to be sure we knew how to operate our car and made the entire experience pleasant and enjoyable. She also set up our Ford app and showed us how to maneuver our way around it. She is knowledgeable, professional and we highly recommend her.

I'm convinced nobody actually works here. I've been trying to reach a service advisor for a week now to ask a simple question. Every time I get the same secretary, who tells me that all of the advisors are busy and to leave a message (which I do). No callback. Today I called and asked to speak to a service manager. Also busy. And apparently does not have a voicemail box I can leave a message in. What is going on at this place???

My experience was in a timely manner very well in pleasant time I had there.Ammie Jose was easy to deal with and very knowledgeable of the product.

Muchas gracias por la atención muy especial. De la srta Yesenia una súper vendedora excelente atención. Siempre la recomendaría como buena vendedora y bella persona.

I highly recommend this company. They delivered a great product and have provided exceptional support during the sale and delivery. Their internet sales manager-Amie Jose- was attentive to all my requests and provide consistent information on all updated delivery schedules. She was very professional and great to work with. Since this was an out-of- state purchase it required additional contact. keith kelton