Reviews
Excellent Experience
Purchased a Ford Fiesta, had a few requirements and they found the car I wanted. Whole process was easy and hassle free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Mary. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Fusion
Steve D. at service counter was excellent. He knew I needed to have my car inspected that day and fit me in at a convenient time. Always friendly and courteous!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rec LSA
Service personel is truly 5 star. I needed someone to take care to my air filter as it was letting into my vehicle a bad smell. After Don setting up an appointment and getting me a loaner it was smooth sailing for me. I never worry about anything at Genesee Valley Ford has a Great Service Dept. I do trust them and the work they perform.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that you had a pleasant experience here at Genesee Valley Motors, Brenda! We hope to you see you again soon!
Genesee valley ford
Love the guys in the service area,always pleasant to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steven, thank you for writing this fantastic review and giving our dealership such a high star rating! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
New F350
This is the 2nd new truck I've bought from Dave Fountain at Genesee Valley Ford, & the 2nd time I've been pleased..I called Dave up on Friday and told him what I was looking for, within an hour he had sent me pictures and information, we closed the deal over the phone Saturday, and I picked up my truck Tuesday...I have enough faith in Dave and Genesee Valley Ford that I pretty much bought it "site unseen "
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Martin, thank you for your kind words and congratulations on your new vehicle! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Not happy
After talking to one of there sales people about a jeep willys I told him I would be there in two hours as that how long I had to drive to get there. Much to my surprise was met at the door to be told one of the sale people let someone else test drive it. And sold it. I would not recommend traveling any distance on there word because it could happen. To you also
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you, Mark, for your honest feedback about your experience with us. We're disappointed to hear that you left our dealership unsatisfied. We'd like the opportunity to make this up to you, so if you're willing, please contact our manager at (585) 226-2600. We hope to hear from you.
Awesome Job!
I took my car in for an oil change and also for a recall. The total time commitment was a hour and half which is pretty good in my opinion. I entrust the service team at Genesse Ford and will bring my car again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, David. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Experience
This was my first time buying from Genesee Valley Ford. Thank you to your great sales folks David, Justin and Jen. It was a pleasant ,quick and easy process. Certainly changed my mind about car buying. Thanks again.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lynnette, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!
GV Ford's excellent and professional service!
Scheduled Saturday service for rear wheel bearing noise, I was notified by 9:30am with required replacement parts and total price. Service completed by 5:00pm, per my request, so we could finish out our day with towing the boat to the lake. Excellent and professional service! Thanks Don for making this go so smooth, you made me and my family's night!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great mechanic
3rd recall on my 2013 Ford Escape. My mechanic, Shane Clinton, is the best. Thanks again!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Donise. We're glad to hear that you enjoyed working with our staff. Thank you for choosing our dealership.