Reviews
Great Experience
Everyone was very helpful and accommodating in the purchase of my preowned car. I am very happy with the experience dealing with Genesee Valley Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very helpful!
I am impressed with the no nonsense philosophy, it truly makes the process so much easier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're happy to hear that you were satisfied with your experience at our dealership, Sarah! We hope you'll consider us again in the future.
Oil Change and Inspection
The service staff was friendly, fast, and efficient. They were finally able to correct the problem with the Sync System. I appreciate the courtesy and sense of humor. thanks to all who assisted with solving the problems!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for sharing your recent experience at Genesee Valley Motors. If there is anything else we can do for you, please give us a call.
Low Pressure
F250 supercab lariat 4X4 heavy duty pickup. The staff was very helpful and we liked our sales person.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Warranty service
Please fix your computer so that when I go in for service they know that I have purchased the warranty that covers the cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. The staff at Genesee Valley Motors always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!
Best car buying experience ever
Since moving to the area a couple of years ago I have had excellent experiences with the service department, so naturally I went to Genesee Valley Ford to test drive a new Edge. It was very impressive to see how well all the staff worked together and helped each other to assure that all customers were well taken care of. Dave found the perfect vehicle for me in no time, even though they did not have one with my preferred options on the lot. My new 2015 Edge Titanium is great! This is the best car-buying experience I have had, which is saying a lot since I have been buying Ford vehicles every few years since my first new 1987 Bronco!! Thank you Genesee Valley Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT DEALERSHIP
Always great service and a very pleasant atmosphere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Genesee Valley Ford is number one in my book.
Friendly and courteous service staff. Will definitely use them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pete, thank you for your positive review. We're happy to have been of service to you. We look forward to seeing you again!
Highly recommended!!!!!!
I am always recommending this dealership to everyone! I have had nothing but great experiences. I leased my Ford Focus from genesee valley 2 years ago and I have been blown away every time I come in by the amazing customer service I receive. The whole staff is always very welcoming courteous and professional. Jared Hobbs is a phenomenal salesmen and goes above and beyond! The service is so exceptional I drive over an hour just to come back for my servicing every few months. And exactly where I'll be coming when it's time to trade! Truly a no nonsense dealership. You have a customer for life!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service after the Deal
I went in on Monday 2.22.16 for a NYS Inspection. I was warmly greeted by the service writer & we were off & running. I was looking at the new vehicles for about 15 minutes, when low and behold my truck was finished & I was on my way. This Dealership is Customer Driven & I look forward to working with Dom & his staff Anytime !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Mark. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!