Reviews
Write a reviewWhat I expected, good experience
Experience was in line with what I expected. Good inventory of cars around $10-$15K and open to disclosing prices. Enjoyed working with Rick White, low pressure which is nice when browsing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Not like any other dealership
Was a smaller place compare to other dealerships, but it was pretty nice. I bought a Jeep Wrangler from Steve and he made it simple and easy. I was in and out within 2 hours at most.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Texas Carz - Beware (Not all Glitters is Gold).
Texas Carz is a typical sleazy used car lot, they just have shined up well. A.J. is rude and disrespectful and Rick White is untrustworthy and disrespectful. In a nut shell, they dropped the ball completely and got mad and disrespectful when questioned about issues with vehicle (which they said TC would take care of) instead of being honest about the situation. Communication is all I asked for, but A.J. kept throwing out "people like you" or "you people". Rick was like, it is out of my hands.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Miss Greer. Thank you for your feedback as it helps us be better at what we do. Your recent comments were brought to my attention and I am eager to learn more about your situation. I would like very much to discuss your issues and I will do whatever is reasonably possible to help. Please accept my apology for any miscommunication or issues that may have happened. We generally do a good job for our clients but with the volume of business things can occasionally slip through the cracks. Over 30% of our business is from repeat and referred clients and your satisfaction is important to me. Let us know a good number and time to talk and owner AJ Nimer, will be in touch or call me any time in my office at the number below. We look forward to working with you. 972-248-2279
Great experience while buying my first car in US.
Rick is great person. This was my first car in US. I was not aware about most of the process but he explained me every time when required.I had not negotiated price but overall price was genuine compare to other dealers.Best thing is they give the space to decide instead of runing behind and trying to convince you.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, we really appreciate it. Please don't hesitate to contact us if you need anything at all. Thanks again TC Family
Minister
Rick was awesome from beginning to the very end ! Super professional and patient ! Made process painless ! He did his best to help us get what we wanted !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Vicky and Jack!, and we are glad to have you as a part of the Texas Carz Family! We are so glad you had such a great experience and we hope you'll tell your friends about it. Enjoy your new car, and we look forward to working with you again in the future! TC Family
Do Not Deal with This Dealer!
I telephoned regarding BMW 760 IL that they have advertised. After short inquiry was put "ON HOLD"..... Still Holding to my wallet.... Never was contacted back.... Not a Good Start!!! Stay away!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feed back Pavin. Unfortunately our email servers were down all weekend long, so we experienced a high volume of calls. Please except my deepest and sincere apologies. We tend to have a lot of traffic and calls due to the amazing prices and unbeatable selection of cars we have. Again, I am sorry and please don't hesitate to contact me directly to give a formal apology for holding on the phone a bit longer than usual. AJ/TC Family
Laid back experience
All sales personnel were friendly and professional. I would definitely recommend this dealership to anyone. They went above and beyond my car needs. Thanks. Brandon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience buying my mom a new car!
Rick was super helpful through the entire process and kept us up to date until the end! Great experience overall and my mom is loving her new GLK Mercedes-Benz!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Tabby, and we are glad to have you as a part of the Texas Carz Family! We are so glad you had such a great experience and we hope you'll tell your friends about it. Enjoy your new car, and we look forward to working with you again in the future! TC Family
Waste of Time
I went to go test drive a Lexus RX350 and a Nissan Pathfinder. Both vehicles had not been detailed and were dirty - not ready for sale. I had bought one car from them a few years ago but I was disappointed in the condition of these two low mileage vehicles in 'advertised" great condition - Far from reality.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Your recent comments were brought to my attention and I am eager to learn more about your situation. I would like very much to discuss your issues and I will do whatever is reasonably possible to help. Please accept my apology for any issues that may have happened. We generally do a good job for our clients but with the volume of business things can occasionally slip through the cracks, all cars get a final detail before release. Over 25% of our business is from repeat and referred clients and your satisfaction is important to me. Let us know a good number and time to talk and owner AJ Nimer, will be in touch or call me any time in my office at the number below. We look forward to working with you. 972-248-2279
My experience
I went to Texas cars with one intention to get a car easy to get in and out of (bad back) I saw the crv on cars.com and everything worked out if not I would have looked more
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car