Reviews
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Rick had the car I was interested in ready but my wife decided on a different model - gave us great finance options and was upfront on costs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We really appreciate it.
Deceptive Facts
These guys are crooks. I'd rate zero star if possible. Rick and the guys here do the bare minimum. My wife and I bought a car 5 months ago and the front tires are already cracking with hardly 3000 miles on it since we've drove it off the lot. Invoice read that it replaced all 4 tires. Little did I know they replaced 2 of them with completely balled tires. You get for what you pay for here. You figure you'd at least drive off with something in average shape. I called in to see if they'd honor replacing the front tires and they refused. At the time he mentioned that it had 4 new tires and we trusted him with that information. Little did we know he knew less about the car than we thought. In addition, we had to get the starter replaced. Another $400 down the drain. And again, they refused to do nothing. Amazing what they would do to increase their bottom line. Will be pursuing legal action.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Alex, My name is AJ and I am the Owner here at TexasCarz Please accept my sincere apologies for your recent negative experience. I'm sorry to hear you were less than satisfied with the tires. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at (972) 248-2279 We value our customers' opinions and thank you for bringing this to my attention. Respectfully, AJ Nimer
Poor After Sale Experience
These guys are crooks. I'd rate zero star if possible. Rick and the guys here do the bare minimum. My wife and I bought a car 5 months ago and the front tires are already cracking with hardly 3000 miles on it since we've drove it off the lot. Invoice read that it replaced all 4 tires. Little did I know they replaced 2 of them with completely balled tires. You get for what you pay for here. You figure you'd at least drive off with something in average shape. I called in to see if they'd honor replacing the front tires and they refused. At the time he mentioned that it had 4 new tires and we trusted him with that information. Little did we know he knew less about the car than we thought. In addition, we had to get the starter replaced. Another $400 down the drain. And again, they refused to do nothing. Amazing what they would do to increase their bottom line. Will be pursuing legal action. Update: Got a response from AJ (Sales/Finance Mgr. I presume) and was told after 3,000 miles, tires are susceptible to be replaced. After they were already replaced! I should be in the tire business
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Purchased 370z
Easy buying experience with awesome customer service and a very nice facility. Service was fast and easy. 10/10 would purchase another vehicle through Texas Carz
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback and kind words. Please don't hesitate to call us or stop by anytime if we can be of any further assistance. Thanks again! TC Family
Purchased a used lemon vehicle
Texas Carz located in Carrollton, TX purposely sold my father a vehicle that was leaking gasoline, check engine light came on after the sale was finalized, the heater was not working, and the vehicle made a loud whinny noise. It wasn't making the noise when we test drove but after the deal was finalized that's when the problems began. AJ, the owner, and his sales team knew that the vehicle wasn't mechanically fit. We went around and around with the owner, he was belligerent with my son and me. He allowed one of his employees to yell and scream at my son. He offered to pay for the repairs but he wanted to keep the vehicle for weeks until it was convenient for him. That was not acceptable why would we trust him or anyone affiliated with business to work on the vehicle when he purposely sold a dangerous gas leaking vehicle. Texas Carz should not be allowed to take advantage of anyone else. We are not the only consumers that have complained about Texas Carz shady dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback! feel free to contact me if I can assist you in anyway. Thanks again AJ
Amazing customer service
Great people and great deals. Would definitely go back! Rick is fantastic to work with. Clean facilities and awesome prices. Very willing to work with you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We really appreciate it. Please do not hesitate to contact us if we can be of any further assistance. TC Family
Incredible service!
Super fast and really friendly service by Stephen. He made sure my process went smoothly and the car runs like a dream. 10/10 would recommend to a friend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank Mr. Decker for the great feedback. We really appreciate it. Thanks again TC Family
Excellent Service
I Will definitely refer friends and family here and will ne back to purchase a second vehicle.Rick White and the staff are the best and work with you smooth process no long wait! Love it Debbie J!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, Debbie, and we are glad to have you as a part of the Texas Carz Family! We are so glad you had such a great experience and we hope you'll tell your friends about it. Enjoy your new car, and we look forward to working with you again in the future! TC Family
Excellent Service!
I was plaesed and Happy with the staff.. my salesman Mr Rick White was the absolute best! AJ already had my paperwork handled before i got there i was in and out with my new vehicle in no time! I will definitely refer my friends and family. And will be back to purchase another vehicle! Texas Carz rock!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Go see Rick!
Came in to get a Jeep Compass and it wasn’t what I expected but rick showed me their inventory and we found the perfect one! He was very helpful and I’d highly recommend seeing him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review of our dealership and kind words for Rick. We really appreciate it. Please do not hesitate to contact us if we can be of any assistance. TC Family