Reviews
Very professional and helpful, answered all our
Very professional and helpful, answered all our questions and concerns, will return again for next purchase. Keoni was a big help with our purchase of two vehicles. He did not try to talk down to my wife and myself but treated us with respect and did what ever he could do to help get the vehicles that we wanted. We checked at other dealership and we were treated like we were inconvenient to them. University KIA personnel were outstanding
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paul - Thank you for the great feedback! We are proud to have earned your support and happy to hear that you had such an excellent experience working with Keoni purchasing multiple vehicles. Drive safely, and we are wishing you many happy miles in both of your new vehicles! - The University Kia Huntsville Team
Yoshida was great and very helpful!
Yoshida was great and very helpful! She is very knowledgeable and I had a wonderful experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marion, thank you for the review! We appreciate the kind feedback about Yoshida and hope to see you again at University Kia Huntsville. Safe travels!
An Oil Change of 2 hours
I had an appointment for an oil change on the 7th of April 2023 @ 11:00 am. I arrived at 10:45 am. The following sequence has been recorded by the dashcam of the car: 10:55 am the car was moved to the parking lot of the dealership. 12:07pm (more than 1 hour later!!!) the car was moved to the maintenance area. 12:35 the car was moved to the parking lot again and 12:49 the car was returned to me. So it took them almost 2 hours to perform an oil change. If I had not asked about the status (around 12:00pm) it probably would have taken them even longer to perform that service. After mentioning this to the service advisor (Heath), he simply apologized and afterward only told me that the car was ready and that I could pay at the cashier. He immediately disappeared afterwards. See pictures for proof (time stamp on pictures is not set to DST, but the duration as mentioned before can be tracked by the pictures.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Paul, I am so sorry to hear that your maintenance experience took longer than hoped. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing timely care. If there is anything else you'd like to share or that I can further assist you with, please don't hesitate to reach out. Thank you, Arthur Seaton - General Manager - 256-217-1700
Great Experience!
The sales associate Jaylin was awesome to work with. He listened, was attentive and was able to get us a fantastic deal when my 16 year old and I were shopping for his first vehicle. The entire process was smooth, easy, and completely transparent—there was no “hard sell”. I would recommend this particular Kia dealership to anyone looking for a great sales experience and fantastic vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! We are thrilled to hear that Jaylin delivered such a successful purchase experience for you and your son. We are wishing him safe travels, and we hope to see you back again at University Kia Huntsville!
Toyota at Kia? Believe it.
Wanting a pre-owned not Kia make? Hard to find the price you want with little to no hassle or outlandish gouging? University Kia is the place for you! $21,000 for a 2021 Toyota Corolla with 40,000 miles on it, in spectacular shape for 2 years on the road. The Sales reps were helpful/respectul and it was a great experience down to financing/finalization with title in hand! Come check them out and they'll be happy to serve you!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the stellar review of University Kia Huntsville! It's always a pleasure to offer an extensive inventory and a seamless experience. Thank you, also, for the kind words about our team. We're grateful for all your support and wish you many safe and happy miles in your new-to-you ride!
GREAT EXPERIENCE!!!
Since my husband's passing I have had to take over the car maintenance. Kia has made that easier than expected and Evan in the Service Department was especially helpful, courteous and professional. He made the whole experience much better than expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review! We want the most for our guests, and it means a lot to hear that this has been reflected in your time working with Evan. We will be sure to pass on the kind feedback to him. Drive safely, and we hope to see you back again at University Kia Huntsville!
My Kia k5
Great visit!!! Evan was professional, knowledgeable, and respectful. He greeted me and made me aware what was going on with my vehicle. It’s obvious he cares got his customers and he loves and enjoys his job! You rock Sir!!! Thank you for a fantastic experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review! We are so glad to hear that Evan delivered such a successful service experience. Drive safely, and we hope to see you back again at University Kia Huntsville!
Very good and friendly dealership Evan is awesome.
Very good and friendly dealership Evan is awesome. I would recommend my friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't ask for a better review! Thanks for the kind words about Evan and University Kia Huntsville. Safe travels, and we look forward to seeing you again next time!
Cedric McGinnis is awesome.
Cedric McGinnis is awesome. He's very professional hard worker he's good at what he does. He definitely deserves recognition he care about his customers. More family than business he's not there to sell you a dream he's there to make sure you get what your looking for. You might not.know exactly what you want but he will work day and night to help you figure it out. Grateful to him most definitely for not giving up
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for stopping by to share your shopping experience with Cedric and the team at University Kia Huntsville! Have an awesome day!
Getting a car
Isaiah did a great job & found the perfect car. He knew exactly what he was doing & definitely deserves a raise. Kia is the place to go if you want an amazing deal on a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing University Kia Huntsville, we appreciate your positive feedback! We agree that Isaiah is a top-notch team member and we're lucky to have him--we'll be sure to pass on your kudos. Thank you again, Wesley!