University Kia

This experience was because of God's Holy Spirit power with Mrs. Ayanna and she did everything right and I wasn't even going to kia that day at all but I pulled in and God worked it out with Mrs Ayanna ,thank God for His goodness and mercy every day Amen 🙏🏽

Do not go to University Kia!! Unless you want to have the typical sleazy car salesman expense. I bought a used car from them and before I bought it they told me they would take care of a paint chip in the front of the car and a missing rain guard. This was part of their negotiating on the price of the car we have to take care of all this thats why they would go down on the Price any more. Now after the sale they are telling me they will not be paying for their fixes and have gone silent on me. Also, when I went into the financing office they had me sign the usual paper work and then said it will be ready for you on Wednesday and I can get my copy of the paper work then When I come to pick the car up. Needless to say my car wasn't ready on Wednesday so I had them deliver it to me on Friday as i work and couldn't get their and only for my car to not show up with a temporary tag nor my documents. It then took me 2 weeks to receive My documents via email and I had to go to my county court house and get a temporary tag myself and pay for it!! These people will lie to your face!! Do not do business with them!!

Kias warranty is a joke. The dealership knew there was a problem 2 weeks after purchase. Said they fixed it and now we have a 21 telluride with 60000 miles with a broke sunroof. Kia was gonna do a recall on years 2020 and 2021 tellurides sunroofs but changed mind and put it on the customer. TSB-BOD319. If it wasnt an issue that look up issues with kias sunroofs. Kia lost another customer because they suck!!

Thank you Fortune Wheeler for a wonderful experience! We love our KIA! We will definitely use you for our next purchase.

Drove from Atlanta area, and my salesman was prepared! Car was prepped and ready for the test drive. Reshard was professional and very courteous! We did the trade and the car was ready to go very expeditiously! In by 0900 out on my way back to Atlanta by 1:15. Very pain free process! Thank you Reshard! I would DEFINITELY purchase from him again!

I wouldn't buy a car from them again if someone was paying. Every car in here has 2.9% or 3.9% APR. What they tell you is all the material you need so you spend alot of time running back and forth (20 miles each way). Then when you finally get to the financing the next day. They dropped the price down to 20,000. To find out you need yet another piece of paper. To have to come back the next day for the price to go back up. Then they charge you 20% interest with a 720 credit score. No money down my tail. This pla e should be sued.... Let me state that Salesman was not the issue. He never offered anything that was not approved first. He done his job. It took a matter of 3 days and 5 trips to Athens before this was completed.

Was very disappointed in service. Gross incompetence and in experience. Had a window not closing completely on a six month old Telluride and they called it a diagnostic issue requiring five days. Engine was idling roughly and again wanted it five days to diagnose. No valet service no loaner. No management in service at check in. I like the car but would not buy another Kia in Huntsville to avoid the dealership

At the time I bought my first Kia I was very satisfied, then I traded and now have my second forte that has only 65,000 miles and 1 more year to be paid off. My issue is that when I purchased it brand new in 2019 I was sold an insurance policy on electronics in which is added to my payment. I wasn't told there were different kinds of electronic policies just that my electronics were covered to 100,000 miles. My backup camera is going out and I believe it is a default on Kias part because it has some sort of glue or something around the edges that can be seen when looking at it and one service tech said it was some sort of retention. Insurance says I don't have the correct policy to cover this and Kia takes No responsibility! A 1200.00 dollar part on a fairly new car and no one is responsible! While Kia may sale the heck out of cars they suck when it comes to Responsibility after the sale. I believe Kia should be responsible considering it is Absolutely a defect!

Have been trying to talk to a service person. No one will call me back!

I am only giving a one star because my sales person, Keoni was the only good thing. I bought my car in November. I am still waiting on all the bubbled up tint to be fixed, I am still waiting on the scratches on a brand new car to be buffed or painted. Someone messed up my tag issuing so instead of paying a transfer fee I had to purchase new tags. That took longer than the 20 day drive out tag, so guess who had to pay for that. ME. Its the little things that add up. THEN, I have my first service, that was horrible, was told it was vacuumed, it was not, but they did put a sticker on my mirror that said the did and left all kinds of residue on it. Someone called me to follow up, that went no where. Then the MOST AGGRAVATING....... I was promised by a couple different sales managers that after four on time payments to come back in and we could re-finance. LIES.. I was just given some options to check. The only reason I bought the car was the promise of refinancing. .. NOW... I go to my bank to try and get help. They told me what I needed, so I call Kia Finance. ONLY to find out that I apparently bought a service contract for roughly 3500 dollars, that we knew nothing about. This whole experience has been horrible since day 3 only because Keoni is good! I feel like I was absolutely screwed over and someone owes me some answers! I had my oil changed last week, seen the Mr. Arthur Seaton himself, asked me if I had been waited on, then in the most unfriendly way pointed to the cashier! HMM... Definitely didn't want to bother a clearly bothered boss. ** STILL WAITING... MELISSA ROEBUCK ***