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Easterns Automotive Group of Laurel

(4,181 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 11:00am to 5:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Fabulous

Jamar was very helpful and professional! Took his time to help us and helped us with finding good warranty insurance. Very easy to work with!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We'll be sure to share your awesome review with Jamar. Thanks for connecting with us!

Nice, clean, very friendly

Great experience, will definitely recommend, friendly staff, clean environment, they took the pain out of car buying, vehicle was exactly as described, will come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

Great experience

Great experience as the title says. The experience was stress free and our salesman was extremely professional. Would absolutely recommend them to any friends or family when they're in the market for a new car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nice! Thank you so much for providing us with a great review based on your experience with us. We sure do appreciate you!

Loved working with Shawn

Shawn was very courteous and professional. He did not try to have us buy a car that we did not need. He was focused in putting us in a vehicle that we were interested in. We could not be more happier with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear our very own Shawn made your visit wonderful! Looking forward to seeing you again soon!

Great experience

I knew what I wanted, walked in explained what i wanted and we were able to get business done extremely quick. Never had a car buying experience this quick and easy before! Definitely recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You definitely came to the right place! We can't thank you enough for writing such an honest review based on your wonderful experience. Welcome to the Easterns family!

Good salesman. The company’s not great.

Mr. Whitlock was great in helping me purchase a used vehicle. We worked out numbers until I was comfortable. The business behind him was not very helpful when I doind that the rear brekes and rotors are rubbing and neede replacement for $700+ dollars and a fuel injector needed replacement $800+ (luckily I bought the manufacturer warranty at an actual gmc dealership NOT Eastern motors third party; this was covered with a $100 deductible). When I called about the issue Management said they would cover the rotors under the 30 day warranty. When I brought in the invoices and estimates he recinded that offer and gave me excuses stating that it was ny preference to have the brakes be corrected and not squeal. That the vehicle passed MD inspection. I see the company really doesn’t go over the vehicles thoroughly and when I came to deal with correcting I was met with resistance.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

patient and very very helpful..wish every sales person will just be like him..he spent most time explaining thing's I never new about

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We'll be sure to share your kind words with our team.

Second Happy Purchase from Easterns

Shawn was great to work with! He was patient throughout the process and went above and beyond to make sure that I got everything that I wanted and that my payments stayed within a range that I was comfortable with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's what we want! We love knowing that our customers are financially comfortable with their payment. Don't forget, we're only here to help. :-)

Great Deal

I got a great deal and a smooth ride. They offered a better rate than my bank. Lower rate equals lower payments. I would defiantly recommend checking them out before you buy anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You said it best! We definitely couldn't agree with you more. At Easterns, our customers come FIRST!

Perfect Client Experience

Shawn and Jeremiah were great came in Tuesday night after a few questions and a few forms I walked out with my car. They made this process quick and easy. My husband is now considering a new Easterns auto! Thanks again Easterns Laurel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, We sure do appreciate your 5-star review! It is so nice to hear from such a happy customer like yourself. Please tell your husband that we would be glad to assist him. Come back again!