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Easterns Automotive Group of Laurel

(4,180 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 11:00am to 5:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Very smooth experience

Jamal Royster was very nice to deal with. Gave us a prompt test drive and a good deal and a no hassle buying experience. Vinny was helpfull with the financing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wonterful review! We're glad to have you as an Easterns customer. Jamar and Vinny will be so happy to hear from you!

Informative and helpful

I came into the dealership not exactly sure what i needed but Mr. Royster was incredibly informative and helpful in helping me decide what kind of vehicle was right for me and he got me a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for connecting with us to share your Easterns experience. Jamar said you were such a wonderful customer to work with. Enjoy your new ride!

I bought a new car!!!

All I can say is BEST, QUICKEST, AND SIMPLEST EXPERIENCE EVER!!! I would definitely recommend this dealership to my friends and family. I also bought my asunt with me and she also purchased a car too. She's so happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Stanley, Kudos to you for bringing your aunt by as well to purchase! The more the merrier! We are so glad to have you both a part of the Easterns family.

Overall my experience with this dealership was outstanding.

Overall I had a fantastic experience. He so nice to me. When I got there I thought he so drastical, but he's not. He helped me with a lots. I thought my monthly payment was going to be high since I don't have credit history. My payment was low like I expected it to be. He is outstanding and so friendly. Every time I look in his face, he always smiling. Jamar is the best dealer I have ever met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

One thing that separates from other dealers is the fact that we truly care about our customers. We can't thank you enough for being such an awesome customer. It was a pleasure assisting you!

Consumer response

You guys are the best out there

Good Experience

Darius was professional, sincere and accommodating. We bought a car at Easterns, but truly we bought our car from Darius. Thank you Darius for your hard work, much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit with Darius. Thank you for taking your time to share this. Congrats on your purchase!

Dealer

Overall the sales person was very good, helpful and friendly, maybe a little more knowledge of the car with help him even more, but the car was move from another dealer from Alexandria and maybe that did no help, but I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

GREAT! We always strive to provide our customers with the best possible car buying experience. It's nice to know that you received just that during your visit. Thanks for bringing your aunt as well. The more the merrier!

Dealer response

GREAT! We always strive to provide our customers with the best possible car buying experience. It's nice to know that you received just that during your visit.

Awesome sauce

Straight to the point and got me out of here with the car i wanted. Reasonable and would recommend to any first time car buyers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

That's right! Everyone is welcome ... We will always be here to help!

The Best Auto Buying Experience.... EVER!!

Darius, Quite simply the best auto sales advisor that I have ever worked with! Patient, informative, kind and the best service that I have ever received. No high pressure sales! You make sure the decision to buy is right for the BUYER, not the salesman. We appreciate that rare quality!! We plan on sending family and friends to see you at Eastern’s !! Thank you! K Ann

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Honored! Thank you for these big words. Your review means alot to us! We hope to assist you again in the future!

Good Service

Francis was very helpful. He helped us find a good deal. He also helped with insurance. We would definately recommend his services to other car buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wonderful! Please let us know if you need anything in the future, we will be happy to help. Enjoy your new ride!

Excellent Service

I was most impressed with the sales associate Darius. He customer service is above top quality. Darius made the whole car buying experience fun and exciting. I will definitely refer family and friends to Eastern motors to work with talented Gem!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Kenny, We love hearing stories like this about our customer service. Darius along with the rest of our team strives to ensure that our customers are treated with the most utmost care and respect.