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Easterns Automotive Group of Laurel

(4,131 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 11:00am to 5:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,131 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Very great!

Very great!! Brandon helped very very much and im so glad i came here to this person and location .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Bryan, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

Mr. Francisco Cabrera was the best salesman, I have met

Mr. Francisco Cabrera was the best salesman, I have met in a long time. He was polite, efficient and knowledgeable about the car he was selling. I will be sure to come back in six months !

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Loved the ease of buying a new car!

Loved the ease of buying a new car! From the loan, management team to my salesperson, Brynna, the staff was amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

He was very good on providing me with a car today he is a

He was very good on providing me with a car today he is a good salesman, with a great attitude and pay attention to details!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

From the moment I walked in the door Yehimy and Renae

From the moment I walked in the door Yehimy and Renae took care of me and gave me all of the information that I needed about the transaction process. They made it easy and convenient for me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brandon was super helpful and upfront with everything.

Brandon was super helpful and upfront with everything. No high-pressure sales tactics and very personable. Finance department also got me a great rate!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi James , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

Customer service great from sales to financing.

Customer service great from sales to financing. Salesperson Brynna wonderful..Everyone I came into contact with was a pleasant.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very professional and honest.

Very professional and honest. Took his time to communicate with us to make sure we understood the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service Review: Exceptional Experience with Francisco

Service Review: Exceptional Experience with Francisco recently had the pleasure of purchasing a vehicle from Eastern and was fortunate to work with Francisco. From start to finish, my experience was nothing short of outstanding, and I am delighted to share my review.Professionalism and Expertise exhibited unparalleled professionalism and extensive knowledge throughout the entire process. He patiently listened to my preferences and provided invaluable insights, guiding me to the perfect vehicle that met all my needs.Attentive and Personable Approach What truly set apart was his genuine and personable approach. He took the time to understand my requirements and preferences, ensuring every aspect of the purchase aligned with my expectations. His friendly demeanor and willingness to go the extra mile made the entire experience enjoyable.Transparent and Honest Communication Throughout negotiations and paperwork, maintained transparent and honest communication. He explained all details clearly, addressed my questions promptly, and never pressured me into any decisions. I felt fully informed and confident in every step of the process.Efficient and Smooth Transaction Thanks to efficiency and professionalism, the transaction was incredibly smooth. He facilitated the paperwork swiftly and ensured all necessary arrangements were in place, making the entire purchase hassle-free.Above-and-Beyond Customer Service What truly impressed me was commitment to customer satisfaction. Even after the sale was complete, he followed up to ensure everything was in order and offered assistance with any additional inquiries.Final Thoughts In conclusion, my experience with Francisco at Easterns exceeded all expectations. His dedication to providing exceptional service, coupled with his expertise and integrity, made this car-buying journey truly memorable. I highly recommend to anyone seeking a seamless and enjoyable vehicle purchase experience.Thank you, Francisco for your outstanding service and professionalism. I am delighted with my new vehicle and grateful for your assistance throughout the process.Rating: ⭐️⭐️⭐️⭐️⭐️ If I could give more stars, I would!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Brandon Torrez Is THE GUY.

Brandon Torrez Is THE GUY. He helped me TREMENDOUSLY and I couldnt be more grateful walking in and having him help me. He made my transaction super smooth, He was EXTREMELY helpful and i couldnt be more happier with my purchase!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Titilayo, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!