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Easterns Automotive Group of Laurel

(4,131 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 11:00am to 5:00pm
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Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,131 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Personable and easy to work with.

Personable and easy to work with. Didn’t hesitate to explain anything to a first time buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Brandon was very helpful with helping me with the

Brandon was very helpful with helping me with the purchase of my car today. He answered all of my questions today & worked really hard to get the deal I desired. Thanks Brandon! You’re the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First we were told a truck was going to be delivered to

First we were told a truck was going to be delivered to Laurel to look at to purchase. Manger said truck was on the way. After waiting a few minutes we were told the truck was never coming it had been sold. Next the manager pulled up other trucks. After picking out one we were told they would bring around to look at. After waiting awhile manager (I believe his name was Kevin) said the truck was in Baltimore and would be there soon. We asked manager to call if the truck ever showed up. We got a call within an hour and we went back to dealership. My son decided to purchase the truck. The salesperson Bryanna was great. She did her best to keep the process moving. If it wasn’t for her we probably would have said forget it. One thing I did not like was forcing a 1500 warranty because of the age of the truck. My aunt had to do that at another dealership for a brand new car. I have to laugh. Buying a vehicle here is not fun. Gets even better. Received a text 2 days after purchasing a truck were we still interested in the original truck. (That was supposedly sold??) Do they play games to get people in there? Good luck if you decide to shop there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Francisco was awesome from the time i parked my car at

Francisco was awesome from the time i parked my car at the dealership till purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Our sales person, Brandon Torrez, was very helpful and

Our sales person, Brandon Torrez, was very helpful and informative about the process. He continuously explained each step to ensure they were working hard. Brandon was also training a new sales person and was able to do that while still providing excellent customer service. Brandon caught as much as he could to help Us get the vehicle we wanted without being pushy just to get the sale. I would recommend Brandon to any customer coming in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My very first experience with Easterns was great.

My very first experience with Easterns was great. Brynna, my sales person was fantastic. She made the entire process very smooth. Extremely friendly and very professional. All around a positive experience. The finance person was amazing as well. Great group of people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I was purchased with Brandon Torrez and I was so happy

I was purchased with Brandon Torrez and I was so happy with the service so professional, the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Maria, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

Brandon Torrez was in overall a great car dealer did his

Brandon Torrez was in overall a great car dealer did his best to work with me and meet my standards

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Bis, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

Brandon is a very knowledgeable and professional account

Brandon is a very knowledgeable and professional account executive, he had the time and patience to help me buy a vehicle for my sibling according to my budged, I would recommend parents this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Walter , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

Brandon was patient and professional.

Brandon was patient and professional. We appreciate his expertise in helping us find the perfect car. Go see Brandon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi patricia , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!