Reviews
My Experience at Eastern Motors.....
The salesman Jason Barrow was very knowledgeable and friendly. I was unhappy with statements made by the assistant manager both in-person & on the phone. However, at the end of the day I was very happy with my salesman & my vehicle. I will return to buy another vehicle & I will recommend Easterns Automotive of Laurel.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your feedback. Our primary focus is to provide each and every customer with exceptional service, and I sincerely apologize if any of our employees came across rude. We always strive for 100% customer satisfaction, and I'm happy that Jason was able to turn the situation around. We appreciate your business, and if you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Joel Bassam- Marketing Director- jbassam@easterns.com
My experience at easterns was the best
We came to eastern motors unsure of which vehicle we wanted but Rosell and Robert helped us decide which car that was best for us! And the service was outstanding. We highly recommend easterns to all our friends!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great feedback! It's wonderful to know that Rosell and Robert provided you with the outstanding customer service that we pride ourselves on at Easterns Automotive Laurel. I'll be sure to pass along your compliments to them. Congrats on the new vehicle! We appreciate your business and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way.
Jason is the Best xxxx Salesman!!!!!!
I came into the dealership unsure if I was going to walk away with a vehicle. Jason Barrow welcomed me and my uncle with a smile. He showed me multiple vehicles that may have been of interest to me & I explained all of my concerns and fears to him. He assured me not to worry and put my fears to rest. To make a long story short , I drove away in the car of my dreams thanks to Jason's hard work. Thanks you so much Jason!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for writing this review! It is reassuring to know that Jason provided you helpful and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership with positive experience. Don't hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials.
Awesome experience.....
This was the best car buying experience I have ever had & I will definitely be a repeat customer! My sales associate Jason Barrow & his manger Jesus Santos were the Best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lisa, thanks for writing this great review and congratulations on your new car! It's delightful to know that Jason and Jesus made your car-buying experience the best you ever had. I'll be sure to pass along your compliments to them. We appreciate your business, and if you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages.
Top Notch customer service
Lenard was a wonderful sales associate. He was very professional. Mr. Thompson was attentive to our wish list and concerns and assisted us with securing a vehicle which met all our needs/wants. I never felt like a commission notch. He made it such a smooth, fluid process. Thank you. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tina, thank you for taking the time to write such a great review! Lenard is an asset to our team and he strives to create a positive buying experience for every customer. He will be thrilled to hear your kind words and know that his professionalism was recognized by you. Congrats on your new car! Please let us know if there's anything else we can do for you. Also, be sure to follow us on Facebook and Twitter pages to stay in the loop with exclusive content and specials.
Jason Barrow is great!
I came to easterns to buy a car. This would be the second vehicle from them. They have never let me down. I worked with Jason Barrow and the entire process was painless. He kept reassuring me that he would get me in a car; it took 2 days but he got it done! I'm the happy owner of a 2013 Honda Accord!!!!! Thank you Jesus Santos & Jason Barrow!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this terrific feedback and for your continued patronage. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. Ill be certain to share this feedback to Jesus and Jason as well. Congrats on your new 2013 Honda Accord! If you have any questions please stop by for a visit.
Getting back on track...
Although I don't really have anything to compare it to, I really felt that I received 1st rate service here at Eastern. I was met with a smile the moment I pulled into the parking lot. I feel that as a woman, we are often taken advantage of because of our lack of knowledge on vehicles but I was assured and felt very comfortable about the deal I made. I definitely had no plans on leaving out with a car today. I came for information, but after discussing my situation with Jason, I feel very fortunate that I am now getting back on track. Thanks for everything!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Keri, thank you for writing this great review! We work hard to provide our customers with a top-notch customer experience, and I am extremely happy to hear that your visit with us was so positive. Jason is an asset to our team and will be thrilled to hear your compliments as well. If you need anything else at all, please come back to see us. Also, check us out on Facebook and Twitter for exclusive content and deals.
Jason is great to work with....
Great guys & easy to work with & gave me options to suit my needs. I would recommend these guys to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to write this review! It's our pleasure to provide top-notch service, and I'm glad we were able to take care of you. We appreciate your recommendation, and let us know if there's anything else we can do for you!
Quick and painless
Jonathan was attentive and listened to our suggestions. Very little waiting. One of my best dealership experiences.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car! It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork, and I'm very pleased that your visit with us mirrored our efforts. Jonathan will be thrilled to hear your compliments as well. We appreciate your business and look forward to working with you again in the future. In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials.
I got the car i wanted
I came in looking for a Nissan truck and easterns had exactly what i was looking for. Robert Johnson did a great job lining up everything to make the process go smoothly. Very satisfied!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this great review! We work hard to provide our customers with a top-notch customer experience, and I am extremely happy to hear that your visit with us was so positive. We appreciate your recommendations, and if you need anything else at all, please come back to see us. Also, check us out on Facebook and Twitter for exclusive content and deals.