Serra of Jackson

Jarrod and the rest of the staff were exceptional to work with...great expereince overall!

July 2024 my husband purchased our 2024 GMC Sierra 1500 AT4 out of state. At the time Serra Chevrolet did not have any in stock. Not long after purchase the tailgate began falling. When the tailgate fell it was severely damaged by the trailer hitch and equipment we were hauling when it was caused to jolt forward. Since Jan, 2025 we purchased a brand new 2500 as well as a 1500 from Serra. My husband paid for all of these vehicles in full by check. At the time of purchase we were told Serra would be happy to take over service for all of our family's vehicles (6+.) We were also insured their service dept would have my tailgate failure repaired as well as the damage to my tailgate caused by the tailgate falling (known issue.) Some trucks have an open recall; some do not. This issue was fixed on the vehicles we purchased at Serra before we left the dealership. At the time we felt good about our purchases at Serra as well as the customer service we had received. Our sales Rep Nick was amazing and we told him we would be returning to buy two more vehicles for our teenagers. What went so well quickly went down hill in the most horrendous way. For weeks near months I tried to reach out to Thomas in service to facilitate the repairs on my truck, to have the other open recalls fixed, and to also have our vehicles serviced. Communication with Thomas was poor at best. I had a repair estimate done at a local shop in Jackson. Serra never followed up with me and later told me the "body shop had failed to send Serra the estimate." I took it upon myself to hand deliver a copy of the estimate to Serra. Communication came to a complete halt. My texts, calls, and voicemails were totally ignored. One day while in Jackson I stopped by Serra on a whim. I thought I lucked up by speaking to the service manager, Wilson. While there he inspected my vehicle and contacted Gm only to find the out of state dealership was paid for the repairs on my truck but the repairs were not done.Wilson advised me his hands were tied that I would need to contact Gm to correct that issue before he could help. Wilson advised all of the issues with my truck could be addressed, handled, repaired, etc at Serra after handling this issue through Gm. During the process I called Wilson multiple times to receive no response. My husband eventually spoke to Wilson. Wilson advised the incomplete claim would need to be reversed and refunded in the system. We got this done. We began reaching out to Wilson at Serra as Gm informed us we could now proceed to our local dealership to have everything taken care of. I called and called. Wilson never called me back. I reached out to Gm again who spoke with Serra and facilitated an appointment for me to take my truck to Serra on June 11th to begin the process of getting the sizable amount of work needed on my truck completed. The next thing I know I receive an email from Gm stating Serra had informed Gm they would not be doing ANY work on my vehicle and Serra advised we take our vehicle elsewhere! I called all morning until I finally reached Wilson. I told him I felt like we deserved an explanation for this. He told me he felt the damage to my tailgate was not consistent with the faulty tailgate falling. I advised him that as he was aware Gm had already approved and paid this exact repair on the claim that was never completed. Gm also advised that any damages caused by the tailgate falling would be repaired once the faulty tailgate was repaired. Gm also advised that while my truck did not have this exact recall they knew it was a known problem and I was still under my bumper to bumper so there should be no issues. The conversation with Wilson became very heated between he and In short Wilson told me he did not care how much business we had done there. He informed me Serra Chevrolet would not do vehicle repairs, recalls, or service on ANY of our vehicles and did not want our business! Wow! Just Wow!

We always have an excellent experience at Serra Jackson. We have been buying our cars and trucks there for 9 years now and have never been disappointed. They have earned our loyalty with their outstanding service and technical knowledge of their cars & trucks. Special thanks to Brad Ballentine (B-Rad), Jameson Diamond, Mike Krueger, & Jason Loukota.

Kept my car for almost a week. No word. And we went to check on it. Still sitting in a back lot. We took my car to Express in Brownsville. They at least communicate with us. And GM is instructing them on things to try to see what happened with my vehicle. Serra service is horrible. Will only deal with Express from now on.

Service was completed on a timely schedule. Dealership needs to make more room for customer parking.

This service center has always given exceptional service. If they find anything that may be a problem, they will call me and we can discuss when to take care of it.

Serra is the best in the business! Great salesman; great management; great service department! Highly recommend!

Very professional and easy to get together with them on the vehicle that I was interested in.

I had a $1100 repair job and they didn’t even vacuum my car out

David was helpful and accommodating. I am a TECH writer & do not need to use 15 words.