Reviews
DO NOT TRADE OR BUY!
DO NOT TRADE OR BUY!!!! BAD! Purchased 2025 GMC Yukon Elevation on 3/28. Three repair visits between 2/28 and 4/17 for the same issue. Should be covered by TN Lemon Law. Last visit the vehicle got damaged by a hailstorm- $3865.91. It should be covered by Dealer Open Lot (DOL) insurance. I did not sign anything relieving them of the responsibility to protect my vehicle while in their procession. THEY ARE NO HELP!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Our team has acknowledged this review.
Wilson, I appreciate you acknowledging my complaint and concerns. However do you have any intentions of trying to remedy this situation? Dissatisfied customer David Sudberry PS I am bring the vehicle in for and oil change on August 6. I need someone to repair a part of the dash that has come loose. The good new just keeps coming!
My wife was led to believe that our service would be
My wife was led to believe that our service would be covered under warranty/recall check, but they charged me for it. When I tried to talk to the service manager about it, he began yelling at me and became aggressive. When the young man who handled my service tried to speak, the service manager snapped his fingers in his face and yelled “HUSH! YOU BE QUIET”, humiliating the young man in front of 3 other employees who had gathered around when the service manager become hostile with me. The service manager attempting to take my RO and deny me the oil consumption test required to check for the recall. The experience was tense, unpleasant, and unprofessional. If the service manager treats his employees like that out in the open in front of a customer, he should be fired. If he treats all customers like he treated me, he should be fired. He was an angry mess and should be relieved of his duties - and I don’t have faith that he will honestly assess my recall concerns at this point.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This review has been received and acknowledged. Sincerely, Your Friends at Serra Jackson
Great variety, no hassle sales team, Service was great .
Great variety, no hassle sales team, Service was great . Leah was very helpful and I will be back again to buy from her
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, Edward! We're thrilled to hear that you had a great experience at Serra Chevrolet Buick GMC Cadillac. It's fantastic that Leah was able to assist you and make your visit enjoyable. We look forward to welcoming you back for your next purchase! Sincerely, Your Friends at Serra Jackson
Kia Service is great!
Kia Service is great! Wilson made my service appointment go very smooth, by keeping my informed as I waited in the new nice facility!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Laurie! We're glad to hear that Wilson provided you with excellent service and that you enjoyed our new facility at Serra Chevrolet Buick GMC Cadillac. We appreciate your feedback and look forward to serving you again. Sincerely, Your Friends at Serra Jackson
Dealership is friendly, nice environment.
Dealership is friendly, nice environment. Answered all questions. All employees work as a team. Assisted with things even after the purchase was complete. Would definitely recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Shawn! We're thrilled to hear that you found Serra Chevrolet Buick GMC Cadillac to be a friendly and supportive environment. Our team takes pride in working together to ensure that all your questions are answered and that you feel well taken care of, even after your purchase. We appreciate your recommendation and look forward to seeing you again in the future! Sincerely, Your Friends at Serra Jackson
Fast efficient service.
Fast efficient service. Staff is very helpful and pleasure to work with. Completed in a timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rick, for your wonderful review! We're thrilled to hear that you experienced fast and efficient service at Serra Chevrolet Buick GMC Cadillac. Our team strives to provide helpful and pleasant assistance, and we're glad it made a positive impact on your visit. We look forward to welcoming you back soon! Sincerely, Your Friends at Serra Jackson
Joe Rice is an absolute pleasure to work with, everything
Joe Rice is an absolute pleasure to work with, everything couldn’t have been any smoother!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Joe made your experience so pleasant and smooth. At Serra Chevrolet Buick GMC Cadillac, we strive to provide excellent service, and it's great to know we succeeded. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson
All personnel were helpful and professional.
All personnel were helpful and professional. They took my car on time, and the service was performed in the time and for the price they quoted me. I am very satisfied!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! We're thrilled to hear that you found our team at Serra Chevrolet Buick GMC Cadillac to be helpful and professional, and that your service experience met your expectations. Your satisfaction is our priority! We look forward to welcoming you back for your next visit. Sincerely, Your Friends at Serra Jackson
The staff is awesome and always so helpful.
The staff is awesome and always so helpful. I bought my car from them and highly recommend anyone to do the same.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Lisa! We’re thrilled to hear that you had a great experience with our staff at Serra Chevrolet Buick GMC Cadillac. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson
Everyone was very helpful and knowledgeable!
Everyone was very helpful and knowledgeable! Any questions I had they were able to answer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We're thrilled to hear that our team at Serra Chevrolet Buick GMC Cadillac was able to assist you with your questions and provide helpful information. We strive to offer exceptional service and look forward to welcoming you back! Sincerely, Your Friends at Serra Jackson