Reviews
I had a $1100 repair job and they didn’t even vacuum my
I had a $1100 repair job and they didn’t even vacuum my car out
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We encourage you to reach out to us directly at Serra Chevrolet Buick GMC Cadillac at your convenience. Sincerely, Your Friends at Serra Jackson
David was helpful and accommodating.
David was helpful and accommodating. I am a TECH writer & do not need to use 15 words.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We're glad to hear that David was helpful and accommodating during your visit to Serra Chevrolet Buick GMC Cadillac. We appreciate your business and hope to see you again soon! Sincerely, Your Friends at Serra Jackson
We had a good experience and the dealership was attentive
We had a good experience and the dealership was attentive and easy to deal with. Kia Carnival
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Nathan! We're thrilled to hear that you had a good experience at Serra Chevrolet Buick GMC Cadillac and found our team attentive and easy to work with. If you have any questions about your Kia Carnival, feel free to reach out. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson
The dealership and salesman did a great job with helping
The dealership and salesman did a great job with helping to buy out my Kia lease.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re thrilled to hear that you had a great experience at Serra Chevrolet Buick GMC Cadillac while buying out your Kia lease. Our team is committed to providing excellent service, and we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson
Service guy was polite and they were speedy in the first
Service guy was polite and they were speedy in the first service but when I wet to my car there was greasy and prints in my light leather seat and black greasy marks on my door panel also in the white stitching. Immediately signal the service guy and he brought the tech over to wipe it with a dry rag. This just rubbed the grease into the stitching.. uuugh finally the detail guy was able to get it ALMOST all the way out. This was completely unacceptable considering my Cadillac is NEW and was pristine. The mechanic should have NEVER been in the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the condition of your Cadillac after service at Serra Chevrolet Buick GMC Cadillac. It's essential for us to maintain high standards, and we appreciate your feedback. We encourage you to reach out to us directly so we can discuss this with you further and learn more about your experience. Sincerely, Your Friends at Serra Jackson
We have been a customer for a lot of years now.
We have been a customer for a lot of years now. Serra always delivers top notch customer service. Thank you guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback! We're so happy to know you have been a loyal customer and that Serra Chevrolet Buick GMC Cadillac has consistently provided you with top-notch service. We appreciate your support and look forward to serving you for many more years to come! Sincerely, Your Friends at Serra Jackson
Payton was great to work with.
Payton was great to work with. Great service. Easy to trade in vehicle. Got good value from trade in.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jordan! We are glad to hear your experience with us at Serra Chevrolet Buick GMC Cadillac. It’s great to know that our team made the trade-in process easy and that you received good value for your vehicle. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson
Very professional and courteous!
Very professional and courteous! They quoted us a price and that is what we paid.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're delighted to hear that you found us professional and courteous, and we appreciate your acknowledgment of our transparent pricing. At Serra Chevrolet Buick GMC Cadillac, we strive to ensure an excellent experience for all our customers. We look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson
A quick, easy, painless process.
A quick, easy, painless process. Was kept up to date on findings throughout the day so there were no surprises.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that your experience at Serra Chevrolet Buick GMC Cadillac was quick, easy, and painless. Keeping our customers informed is our priority, and we're glad that you felt supported throughout the process. We appreciate your feedback and hope to see you again soon! Sincerely, Your Friends at Serra Jackson
The young man at the service desk was very courteous.
The young man at the service desk was very courteous. My car was serviced very quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that our team at Serra Chevrolet Buick GMC Cadillac provided courteous service and that your car was serviced quickly. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, Your Friends at Serra Jackson