Serra of Jackson

Major repair that took two weeks. Asked them to check my squeaky brakes since they had my car for so long. Major repair great. Brakes still squeak

The technician did put the piece that he took off my Buick enclave back in place correctly. The charge was ridiculous for the repair.

Have the oil change and tire rotation and they did not home my tires after they rotated them and I had to pay $25 to get it done.

They have always been understanding and efficient I. Working with them. Four more words, really.

VERY PROFESSINAL AND COURTEOUS I BELIEVE THE YOUNG MAN WHO GREETDED ME WAS NAMED KELTON HE WAS EXCELLENT YOU NEED TO BE SURE AND PAY HIM REALLY GOOD YOU DO NOT WANT TO LOSE HIM

The brief wait was pleasant in the cool waiting area with popcorn and coffee available as well as free Internet service.

Serra was very helpful . got my vehicle in and out quick!! we will definitely use this dealership again.

Always helpful. Talk to me in a way I understand. Always able to get a quick appointment.

Well I had no problem with them they treat me nice they did the work that I need them to do

My experience with Serra of Jackson was dissatisfying. I purchased/ financed a 2015 Buick Enclave and the truck quit before even getting to my home. I called the very following day to inform the salesmen of the issue and initially they were not willing to fix the problem. Needless to say, the alternator and battery was replaced; however, within two days of correcting that issue the power steering pump went out. Mind you, I was informed that there were no issues with the vehicle and and it had been serviced so I should not have any issues prior to purchase and after rectifying the problem- WRONG!! I am now out of 700.00 dollars to fix the power steering pump and to add the alternator and battery went out before leaving Jackson... so NICE JOB Serra. I have conducted business with them in the past and thought I would have the same experience this go round, but WRONG again. I was also informed after they fixed the alternator and battery that they will not fix anything else wrong with the truck because it was sold with no warranty (which I was not offered a warranty during the sale) and it was also sold as is, so everything there after I was responsible for. For those future consumers, please be aware of what is being sold and the terms and conditions of the purchase, because although I was very much made aware (told multiple times) that it had no warranty and they were not responsible for the vehicle after purchase, my vehicle quit within 30 minutes of purchasing and leaving off of the lot.