Reviews
Great Service on an older Mini.
Great Service on an older Mini. Sean, Assistant Service Manager, was excellent to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Shadd
Everything was great except three hours for a battery. Change is a little excessive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Shadd, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service
I have been coming back to Mini of LV since I moved here in 2021 for our 2014 Countryman because of the excellent service I've been getting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Freddie, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Las Vegas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Always great service.
Always great service. They don’t try to sell you more that what you need. Helpful with my questions. People here are friendly and always with a smile.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Dan was very knowledgeable and very helpful during the
Dan was very knowledgeable and very helpful during the process of buying our new car.. a pleasure to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at MINI of Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Repair on my MIni Cooper
Great service. Kudos to Dawn, the Service Writer. She knows her stuff and has a great customer service attitude.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stanley, we're happy you found our staff to be so supportive during your experience here at MINI of Las Vegas. Please don't hesitate to reach out if there's anything additional we can do for you.
This is why I feel like I'm always getting ripped off in
This is why I feel like I'm always getting ripped off in service industries: At an oil change, the service rep recommended flushing some fluids and changing air filters and windshield wipers in our van. They wanted $650. I asked, "what about without the wipers and filters (cause I know I can do those myself, easy)?" He said, that would be $450. A difference of $200! Let's say we pay $100 for parts (some super premium filters and wiper blades). That means they want $100 for labor. For 10 minutes of work (and that's me doing it; it probably only takes them 5 minutes). This equates to SIX HUNDRED DOLLARS AN HOUR in labor charges. I'll check elsewhere, you crooks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-1009 to discuss what we can do to help.
Awesome Service!
It?s a great feeling to know that when you enter a dealership you are welcomed and taken care of like family. We?ve had our minis for the last few years and have always had exceptional customer care and service from our mini dealership. They treat us and our minis like their own and that speaks volumes in the customer care industry. We wouldn?t trust our babies with no one else!!!! Thank you guys for always taking care of us!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tanya, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Staying on the Road
Another opportunity For MINI LAS VEGAS TO prove they still been a trustee, reliable & reasonable dealership,and service.on times that everyone is increasing prices but not the customer satisfaction and pledge to do it right. Big tanks to Dawn Marie one of service specialists of MINI LAD VEGAS to help us with our MINI.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, We appreciate you taking the time to leave us a response. We always strive to provide personable and excellent customer service. Thank you again for the review!
Dawn In service is amazing!
Dawn got my car in and out very quickly explain everything that was going on and communicated with me throughout the whole process so I knew exactly what was going on with my car. She is incredible to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shawn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!