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Auto Express KIA

(52 reviews)

Reviews

(52 reviews)

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I would highly recommend buying your next car at this

I would highly recommend buying your next car at this dealership. Everyone there were friendly and our sales representative Rodney was amazing. Also the woman who completed the financing was extremely helpful, efficient and was a delight to work with 👍. Thank you. We will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My sales man was awesome listening to everything I wanted

My sales man was awesome listening to everything I wanted and delivered thanks John bizzarro

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worked with Justin getting my 2019 Kia shortage excellent

Worked with Justin getting my 2019 Kia shortage excellent service explained all bout vehicle and helped get financing and as now definitely would go back only been 2 weeks but great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Had car inspected there every year since 2019 with a chip

Had car inspected there every year since 2019 with a chip in windshield same spot and today was denied sticker because of windshield. Not once in 4 years did mechanic question inspection. According to pa ruling chip did not meet the need to have windshield replaced and I'm not satisfied that the refused to put sticker on same 2018 kia they put stickers for 2019,2020,2021,2022,2023. We have now lost all respect for this kia dealer and we will be selling kia to another new car dealer.because this was shady in all aspects of the service. Even told us we needed new wiper blades and the blades on vehicle are less than 90 days old. Very disappointed in Auto Express Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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This is a five star review for Justin Sutton, the sales

This is a five star review for Justin Sutton, the sales person who helped us purchase on 9.14.2025. He was available, personable, non-pressuring, well informed, and rendered good advice thru the process. We would recommend him to others and would return to him when making our next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had a Sorento that was broken into with an attempt to

I had a Sorento that was broken into with an attempt to steal it. It was dropped off on 8/1. The steering column had been pried open and I wanted to be sure there was no other damage before driving it. I received my estimate from my insurance company on 8/6 for $12 that all that needed done was to snap it back together. Well, we are now at 8/12. I had followed up every day since 8/8. Multiple times I was told I would receive a call back that never came. The vehicle has not been checked by Kia Express. The concern I would have is why is the service at Kia so backed up? What does that say about a Kia's reliability? Why are the stolen so often and so easily? I'm paying for a rental for 11 days for a supposed $12 repair. One more example of why Kia is a poor investment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thanks RODNEY VERA!

Thanks RODNEY VERA! Great salesmanship! He was patient kind and cool helping me with all my questions to figure out the new technology of my 2022 CRV I purchased. Traded in my 2010. Coming from Buffalo, NY he made everything effortless. I was nervous coming from another state… easy peasy! I highly recommend Kia Auto express, beautiful place! 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dave was easy to work with buying my K5 and he went above

Dave was easy to work with buying my K5 and he went above and beyond to make sure I had the best experience! Definitely earned my business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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In August, we took our Kia Seltos in to be repaired

In August, we took our Kia Seltos in to be repaired because the entire instrument control stopped working. Now four months later, the entire instrument panel went out again. Although we cannot tell how fast we are traveling and how much gas we we have, we were informed by the Service Department that the car is perfectly safe to drive until they can come up with a plan. This has been going on now for three weeks. We are paying for a car that is NOT safe to drive along with car insurance. The car is less than two years old. I have a medically fragile child that is going to now miss doctor appointments because of a lack of response from the Service Department and their refusal to provide us with a rental. A rental that we are also paying for and were to be provided.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great buying experience

The whole experience was great. No high pressure, a nice, laid - back atmosphere. Our salesman, Devin Almleaf, was great to work with. The business Mgr, Jason Swindlehurst, was fast with preparing the paperwork and very thorough to make sure everything was explained. The sales Mgr, Brian Logan, was very helpful also. What a great group of guys to deal with. All of them were very friendly! Oh yea, the vehicle is great too! Thanks for making our first Kia purchase a great one! I will be sure to tell everyone about Auto Express Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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