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The Kia Store - Elizabethtown

(91 reviews)
Visit The Kia Store - Elizabethtown
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (270) 506-5411 (270) 506-5411
Used (270) 505-4719 (270) 505-4719
Service (270) 506-5412 (270) 506-5412

Reviews

(91 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I wish there was a lemon law here!

I wish there was a lemon law here!!! I was sold a lemon! 🍋 It sucks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Haley Sommer is the absolute best car sales Lady.

Haley Sommer is the absolute best car sales Lady. So kind, helpful and truthful. Also the the service lady is so great she is one of the reasons why I will always bring my car to Kia for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Your service team did a great job!

Your service team did a great job!! We are from the Pittsburgh, PA area. We had the oil changed in our 2023 Forte last Friday at a local Jiffy Lube before leaving for Ft. Knox for our son's ROTC graduation. By the time we got to Radcliff, the crankcase was almost dry. The oil filter was leaking. When I called your dealership, Bobby told me, "By the time you get here, we'll have an open bay for you." They took me right in, and I was on my way in 30 - 40 minutes. It was nice to be so well taken care of so far from home. Just sorry I won't be able to use your dealership on a regular basis.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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C.L. Wilson made our car buying experience the easiest

C.L. Wilson made our car buying experience the easiest it’s ever been for us . He answered my questions and made sure we were comfortable before we purchased . I never felt pressured from Him at all . I have purchased 8 new vehicles in my life and this was by far the best experience I have had .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The service team did excellent job the manager, Pam H.

The service team did excellent job the manager, Pam H. she’s a very hard worker and understandable. Person is for a customers. I give her 10 out of 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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No cash

Can't believe you charge extra for paying cash and not having trade in!!Will not shop at a dealer that does this! Absolutely ridulous!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bait and switch.

Tried for a week to purchase a car. Every time we found one on their website, it wasnt available to purchase. It was on another lot or in the service department, but they had another more expensive car for us to consider. We finally gave up and purchased elsewhere. Not happy!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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New Kia K5!

Donald Kirby was great! He explained to me how to use my car thoroughly in detail and made sure I was fully knowledgeable in the vehicle I was about to purchase. Donald made sure I was set up for success and addressed my wants/needs as top priority. I didn’t feel pressured to make any decisions that I was uncomfortable with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Truck purchase

C l was very helpful with the process of purchasing the 2015 Nissan Frontier place was clean and vehicle very clean for a used vehicle . So far truck is doing fine. Thanks c l

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome service

Donald Kirby was amazing he explained everything in detail and when I had questions he didn’t hesitate with the answers…I would recommend Donald to anyone who is looking to buy a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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