Reviews
Eric Snyder is terrific!
I avoid dealerships for service because I feel they do unnecessary repairs. My experience here with Eric Snyder has changed my mind. I will definitely return. Their red hat service made a gigantic difference since I live in Hickory.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jacquelyn, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Great experience
I bought a car from Cody Martyna and it was the best car buying experience I have ever had. I will certainly go back to visit Cody when the time comes for me to buy another car. He made sure everything went smoothly and was stress free. I would recommend him to anybody!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very happy Cody could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Overall review
Cody, who I purchased my 2017 clubman, has always been helpful when I had a question either on maintenance or just a general question about the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jim, thank you so much for your positive comments about Cody! If you have any further questions, please don't hesitate to reach out!
My first Mini
Cody made it happen. I wanted a particular set of rims for my car and the service manager gave me the ones off his new car to make the deal work. The entire team went above the call of duty. Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jc, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Thank you Eric Snyder for your excellent service!
I appreciate the excellent service I have received from Eric Snyder at Hendrick Mini. He is highly knowledgeable and takes time to listen to my concerns and needs. He goes above and beyond to ensure I receive the service needed, including helping me to manage repairs in the context of a busy work day. He keeps me informed of the progress and clearly communicates details of the repair. Thank you Eric and Hendrick Mini for your excellent care of my Mini!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kimberly, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service and brakes
I use Mini for all of my service. I love Eric! He knows that I need to get to work and makes sure that the service is done as quickly as possible. He even noted that I could save some time and get my inspection done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, thanks for your praise and kind comments about Eric. Thank you again for the great review!
Best Sales Experience Ever!
I have purchased plenty of cars, my recent purchase was, by far, the best experience. I custom ordered my Mini Convertible with the help of my salesman Cody. He was knowledgeable, friendly and always available. Nothing has changed after the sale, Cody always answers my questions and helps however he can!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, we really appreciate your feedback! Thank you for the recommendation, and have an amazing day!
Cody Martyna and my new MINI
This is my second MINI that Cody has helped me with when purchasing. He always follows up the sale to be sure everything is satisfactory. Any inquiries that I get about purchasing a MINI, I refer them to contact Cody and Hendrick MINI of Charlotte.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your praise and kind comments about Cody. We do hope we can be of assistance in the future. Take care!
Hendrick Mini Team
Eric goes above and beyond to help me and my mom out with our Mini’s. His appreciation for Mini Coopers is unmatched. He’s truly awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind review; we are happy to pass along your comments to Eric here at Hendrick MINI!
Mr. Baldwin
Outstanding service every time I take my cars in for service . Eric Snyder is one of my favorite customer reps . They are efficient And keep you informed of progress on your vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ken, we are glad Eric could help! We look forward to your next visit! Take care!