Reviews
WBM went the extra mile for me
I just purchased a used Range Rover from WBM of Arlington and I couldn't be happier. Alfonso and Tony worked really hard to earn my business and make sure I was happy with my purchase. And when my schedule changed and I showed up unexpectedly on a Sunday to pick up my car, Neima did an amazing job getting everything taken care of from scratch. He even helped entertain my kids during the process. The whole process was so much better than other dealers I've bought from in the past and other dealers I shopped at this time around -- next time I need a car I'm going straight to WBM.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BMW X5
Awesome experience with this dealership! My salesperson Antonio Ferrari was very professional and courteous. I will highly recommend WBM to anyone looking to purchase a used vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I want to personally thank you very for taking the time and sharing your experience. Unfortunately, most people are too busy to give feedback (positive or negative). Positive comments such as yours are always encouraging and yes, we also appreciate it when we hear from customers that have had a less than perfect experience. When people take the time to let us know about areas where improvements are needed it helps us make positive improvements and that is always good for business. Very Kind regards, Ali Nezam
Pictures are unreal
This is the second time I go there to take a look at a vehicle and unfortunately the condition of the car is less then average from body scratches to the overall condition of the interior .... They are must be using a Hollywood photographer ! What a shame .....Just a waste of time
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Sir or Madam, I want to thank you for taking the time to write about your experience. Truthfully unless businesses hear from customers such as yourself, we would not be able to improve our quality of service or products. I want to assure you that we would never intentionally hide flaws, quite the opposite we go out of our way to take as many detailed pictures as possible. In addition, we encourage our customers to take our vehicle for extended "test drives" and allow them the opportunity to have the vehicle pre-purchase inspected at a service facility of their own choosing prior to purchase. When possible we even deliver the vehicle for such inspections to the facility of your choice free of charge. You will my personal contact information below and when you have a free moment please send me a line or call me. I am looking forward to hearing from you. Very Kind regards, Ali Nezam W B M of Arlington 3210 N. 10th Street Arlington VA 22201 Email: a.nezam@wbminc.com Web: www.wbminc.com
Great Pur chase
Second purchase from WBM. Great staff, great customer services. I worked with Antonio Ferrari on my last purchase. I got an amazing deal, and spent maybe 2hrs max at the dealership. All my questions were answered, I got an extended warranty and I'm very happy with my purchase. Thanks! I def recommend this dealer and will be back to buy again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good experience in purchasing my car
I truly believe that buying a car is what you make of it. If you're prepared and you know what you want, then you'll have a good experience. With that being said, I feel that the folks at WBM of Arlington did great job in keeping this as a smooth and easy experience. I dealt mostly with Antonio and the general manager Tony and can say that both men were very helpful in this process. Tony even gave a great assist at the 11th hour when I had a mix-up at my financing office. But because of his help, I was able to get exactly what I wanted. I do certainly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying my car
Antonio made the entire process smooth and easy for me to purchase my car. He made sure I understood everything and how the process will work. Everyone was nice and friendly. He made sure he had the car I wanted ready for me when I arrived. If you are looking for a new or used car I recommend going to WBM. Antonio was GREAT!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Repeat Customer
Mr. Antonio Ferrari was awesome this is my 5th car I purchased from this dealership need I say more!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love love love my car!!!!
Antonio Ferrari was so professional when I came to look at the car I was interested in. He took the time to answer my questions and explained everything in detail to me. I had no complaints about anything and he made my process painless! Everyone at the dealership was friendly and respectful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr . Thomas
Being 54 I have bought a few cars in my day this was by far the optimum level of service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car Purchase
Purchased a used BMW from WBM of Arlington after locating the car I wanted on line. The people at WBM were timely, courteous and professional. I believe the price of the car was very fair, especially after considering what other dealers in the east and Midwest were asking.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase