Reviews
Buyer
Great Dealer, this will be our 4th SUV purchased from them. Great staff & service in all departments. Would definitely recommend them. Looking forward to our next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Richard! We truly appreciate your loyalty and the 5 star review. Best of luck in your new Ken Pollock Nissan SUV.
Stay away. BELOW ZERO RATING!!!!!
Unprofessional, manager yelled profanity, interior had a lot of broken glass, parts missing , did not disclose or replace missing parts, Go elsewhere . Salesman lyed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Karla, we're sorry to hear that you feel this way. However, the vehicle you purchased was a tornado damaged vehicle. At the time of purchase, you were presented with 2 disclosure agreements which were thoroughly explained. Purchasing such vehicle "As is" allowed a significant tornado discount. Had we fixed the damage due to natural weather, we would not have been able to discount your vehicle so greatly.
Great experience buying a Kicks
I needed a second car and contacted Dan Patton at Ken Pollock Nissan. He made the entire process of selecting a new car as easy as it could ever be. He took care of getting me financed and out the door with my new car that same day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike, thank you for choosing Ken Pollock Nissan! It was our pleasure to get you in out and back on the road in no time
LOVE Ken Pollock Service!
LOVE Ken Pollock Service! The service here is the best! The work is great but their service is even better! Friendly, helpful and informative. You know what's going on and what to expect. No guessing. I recently had a 3 week debacle with Safellite Autoglass. One call to Ken Pollock and they had me in the next day, windshield fixed and I'm on my way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's fantastic to hear, Lynn! We are always happy to help you with your automotive needs. If you ever need anything, let us know!
Ms. Jess
Every person I dealt with while my vechile was being serviced was polite and pleasant. Thank you for the service and help provided. Highly Recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jessica, thank you for taking the time to leave us a positive review and rating! We are glad to know that every person that you dealt with while your car was being serviced was polite and pleasant. We are also happy that you were provided with helpful service and we appreciate you recommending us! We hope to see you again in the near future!
1 frustrated p;erson
I bought a Nissan Rogue which I found out was a "basic" model. The sales person was lacking in explaining all of the functions in the car as well as what features the car did not have. The parts department was not help in getting me an extra key after I was locked out of my car. I cannot afford the high price of a new key. The service department was good, but no one explained the process of getting the car serviced. I had to find my way around the dealership to find the service department and start the process.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchase of new car
sakes rep, the internet manager Johnathan very helpful and patient, I could not be more happier with the staff and financial person. I saved more than I thought I would.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chuck, Thank you for sharing your comments. We are so thrilled to hear that Jonathan was able to help you out and make sure you were well informed. Our team always want to make sure that our customers have a very enjoyable and hassle-free experience. We appreciate your business with us and invite you to come back!
Never ever Nissan Pollock!!!
Bought Nissan Versa with extra warranties and GAP insurance in 2016. Salesmen promissed everything is through Nissan Corporation...February 2018 got in accident, car got totaled. Well then we found out that everything is through another companies and we have to deal with all separetly...ok... so we contacted the Financing Department for the loan, the GAP insurance for the GAP coverage and Nissan Pollock for the reminding warranties refund. We got the payoff from the insurance and the GAP already in April, now today is exatly 3 months since the accident happend and Pollock still doesn't feel like send the refund check to Nissan Financing. First they said, they sent it on April 3rd, then when I complaint at the corporation, they told them they will send it same day (May 10th), today is the 21st....still nothing...I filed complain at the BBB maybe that will help....one thing is sure, never ever Nissan Vehicle, never ever by Nissan Pollock and I will keep everyone I know away!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Never ever Nissan Pollock
Bought Nissan Versa with extra warranties and GAP insurance in 2016. Salesmen promissed everything is through Nissan Corporation...February 2018 got in accident, car got totaled. Well then we found out that everything is through another companies and we have to deal with all separetly...ok... so we contacted the Financing Department for the loan, the GAP insurance for the GAP coverage and Nissan Pollock for the reminding warranties refund. We got the payoff from the insurance and the GAP already in April, now today is exatly 3 months since the accident happend and Pollock still doesn't feel like send the refund check to Nissan Financing. First they said, they sent it on April 3rd, then when I complaint at the corporation, they told them they will send it same day (May 10th), today is the 21st....still nothing...I filed complain at the BBB maybe that will help....one thing is sure, never ever Nissan Vehicle, never ever by Nissan Pollock and I will keep everyone I know away!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, please give us a call at 570-819-0730 as we would like to discuss your situation over the phone. We take your comments seriously and would like the opportunity to address your concerns.
Grill Repair
This was my 1st visit but I was well pleased. My service person was Lamar he and his team talked to me ab everything before they began the work and made sure I understood.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star review, Doris! We are thrilled to hear that Lamar and the team made sure to offer you a wonderful service visit. If there is anything more we can assist you with, please do not hesitate to reach out to us at any time!