Reviews
Great atmosphere, friendly staff, clean area.
Great atmosphere, friendly staff, clean area. Sales team is thorough and did a great job explaining the different options in cars, etc
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review! We're so lucky to have you as a customer at Herb Chambers INFINITI of Westborough!
I really appreciate your time will coming better t
Very peoples , professional and outstanding Happy New Year to All and best wish 2023 Very nice service and finance and Maneger and sales went is coming better time I be back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review, Yolanda! We're so happy that our team found you an excellent vehicle! We wish you a happy New Year!
Very disappointed.
Very disappointed. It seems every time I bring my Infinti in for servicing, they do an inspection and pronounce the car in good health with green ratings across the board. Within weeks to months, something else major needs to be replaced. It’s not like my battery or drive belts went from green to red in a month!! Why couldn’t they have detected these issues on their prior review?
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello - we sincerely apologize for the issues that arose following your last visit to our dealership. If you wish to discuss this situation with me personally, I would be happy to review the service history and current needs with you. I look forward to assisting you. Thanks, Jason O’Brien - General Manager - jobrien@herbchambers.com
They’re great; they make sure you understand when they
They’re great; they make sure you understand when they try to explain what’s wrong with your car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you feel taken care of here! Thank you for coming to Herb Chambers INFINITI of Westborough!
Dealer was very professional and service performed on a
Dealer was very professional and service performed on a timely manner. Progress of service shared
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is great feedback for our team, Mildred! Thank you for trusting Herb Chambers INFINITI of Westborough with your vehicle!
Great job with our service check.
Great job with our service check. Needed a main service as the car has aged and the miles accumulated. Thank you Nick and Happy Holidays.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Lee! We're happy that Nick and the rest of our team took excellent care of you during your recent visit! -Herb Chambers INFINITI of Westborough
The service provided by Fran and his team was
The service provided by Fran and his team was professional and courteous. I was made to feel a part of the entire process. The newly implemented vacation inspection videos was a welcomed bonus. Keep up the great work!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fran and the team are so happy your experience was a positive one, Rob! Thank you for coming to Herb Chambers INFINITI of Westborough!
Great customer service!
Great customer service! Francis was professional and friendly and answering my questions. Even Francis help assisting me with the GPS connection. Great waiting room.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're happy to hear Francis provided you with excellent service during your visit and we hope to see you again next time here at Herb Chambers INFINITI of Westborough!
I stopped by to have something checked and Matt took me
I stopped by to have something checked and Matt took me right in and solved the issue
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review! We're happy that Matt took such excellent care of you during your recent service visit! We look forward to seeing you here next time! -Herb Chambers INFINITI of Westborough
Quick diagnosis and repair.
Quick diagnosis and repair. Friendly and informative service representative. Got my car in the shop and out running great in very little time.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Herb Chambers INFINITI of Westborough with your vehicle! We appreciate the kind feedback and hope you won't hesitate to reach out if we can be of service again in the future!