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Herb Chambers INFINITI of Westborough

(1,559 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,559 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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I appreciate the friendly staff at my Herb Chambers

I appreciate the friendly staff at my Herb Chambers dealer. They always are eager to be of help and the warm smiling faces make working with them a pleasure. But most important to me is that I can feel comfortable in knotthey are honest and trustworthy anoyany repairs that are being performed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for rating us five stars, Maggie! We appreciate you coming to Herb Chambers INFINITI of Westborough!

Service is excellent.

Service is excellent. Timely. Thorough review of vehicle. Helpful. Friendly. Courteous. Went above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Herb Chambers INFINITI of Westborough and we hope we have the opportunity to serve you again in the future!

The work is always great, no problems, and the reps are

The work is always great, no problems, and the reps are polite and friendly and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! We're honored to have you as a Herb Chambers INFINITI of Westborough customer and look forward to your next visit!

Just want to thank Sami and Eric for the EXCELLENT

Just want to thank Sami and Eric for the EXCELLENT service that I received when I purchased my vehicle, they went ABOVE and BEYOND to get me in the vehicle that I wanted. I recommend anyone looking for a vehicle, shop here, and if they dont have the vehicle your looking for they will find it for you in anyone of their other dealerships. I will definitely be sending my friends and family there to purchase a car. Thank you for the good service and I look forward to buying my next vehicle from you gentlemen. Latonya Adams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Sami and Eric are glad to hear this! Thank you for taking the time to leave us your awesome five-star review! We look forward to seeing you next time, Latonya!

Everyone was friendly and professional.

Everyone was friendly and professional. John and Rocco were a pleasure to work with. I was very indecisive and they were so patient with me. We will be back for our next car because of them. Eric was great also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback about our team! It was a pleasure working with you and we look forward to doing so again in the future. Take care! - The Herb Chambers INFINITI of Westborough Team

Was taken care of exclusively here by Sami and purchased

Was taken care of exclusively here by Sami and purchased a car of my Dreams! Will recommend this dealership to all my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We're so glad Sami had the opportunity to help get you behind the wheel of your dream car and we hope we can be of service to you again in the future. Take care! - The Herb Chambers INFINITI of Westborough Team

Bought a beautiful Q50 here!

Bought a beautiful Q50 here! Eric made the Unthinkable happen and I could not be happier! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Q50! We're so glad Eric had the opportunity to assist you with it and we hope to see you again next time here at Herb Chambers INFINITI of Westborough!

The staff is courteous, professional and the dealership

The staff is courteous, professional and the dealership is very clean. It is quiet enough to sit and read as you wait!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! The team appreciates your 5-stars! See you next time at Herb Chambers INFINITI of Westborough!

The place has great service for your car that’s why I go

The place has great service for your car that’s why I go there all the time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Eric! We're glad we could make this a great experience! - Herb Chambers INFINITI of Westborough

Sami was an amazing help, and made the car buying process

Sami was an amazing help, and made the car buying process very smooth. Highly recommend . Dealership is very professional. Thank you👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy Sami was so helpful to you during your visit to Herb Chambers INFINITI of Westborough! Thank you for rating us five stars!