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Herb Chambers INFINITI of Westborough

(1,594 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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I recently upgraded my lease from a QX50 to a QX60 and...

I recently upgraded my lease from a QX50 to a QX60 and had the pleasure to work with Tony Latino. The entire process from registration transfer to delivery and timely installation of all weather floor mats was seamless. Thank you Tony for making this transition so easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Herb chambers Infiniti of Westborough is a very enjoyable...

Herb chambers Infiniti of Westborough is a very enjoyable place to do business. The facility is light, clean and spacious and The employees treat the customers very well. I recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Anthony was a pleasure to work with! he made the trade...

Anthony was a pleasure to work with! he made the trade in/buying process easy and enjoyable. My dad came and bought a vehicle from him the day after I came home with min! Infiniti is our new favorite car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Sabrina

The process was smooth and completed quickly. Everyone I worked with made the whole process, beginning to end, so easy and enjoyable. I definitely recommend Infiniti of Westborough

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent in every way, but most especially the sales...

Excellent in every way, but most especially the sales staff who were accommodating, as well as more knowledgeable than what I found locally in NH.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased a Pre-Owned Infiniti QX80 at this...

I recently purchased a Pre-Owned Infiniti QX80 at this location and had the pleasure of working with Eric Amoah; the finance director as well as Gary O’Neal who works in sales. The car buying process from test driving the vehicle, signing the contract and driving off with a sweet ride was unbelievable. Driving the Qx80 for the first time I immediately fell in love. Eric was very helpful and informative also while working to ensure that I received the best options available. I felt in charge making my own decisions didn’t feel pressured. overall, I enjoyed the car buying process and I can’t wait to experience the service department while enjoying some complimentary beverages and snacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

The whole staff was great. Anthony Latino, Owen Ernest, Amber Tinsley, Eric the Finance Guy and Matt the General Manager. They offered me every convenience during this pandemic which made me feel I could safely buy a new vehicle without concern. Best experience I ever had buying a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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I have been a customer for several years and am very...

I have been a customer for several years and am very happy with the level of service and their ability to resolve any issues that I might have in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had an excellent experience purchasing a certified 2016...

I had an excellent experience purchasing a certified 2016 QX60 from José Goncalves. The price was far below what others dealers were listing and they eventually gave me a fair amount for my trade. During the process José provided assistance with my credit union and insurance company. His level of customer service far exceeded any other salesman I have encountered. Today I had to get my sticker and a couple minor things replaced and the service department was also excellent. I’ll be shopping here again when the time comes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Again, a wonderful experience working with the Herb...

Again, a wonderful experience working with the Herb Chambers team. Totally fulfilled my ask and delivered on time. The sales experience was both convenient and comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.