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Herb Chambers INFINITI of Westborough

(1,594 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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Didn't buy but a good experience

I don't like to make a trip to spend hours not to buy, so I get a lot of the leg work done digitally through email. They actually seemed to care and wanted to learn my business, though they have only talked to me through email. Unfortunately the price was too high, but I enjoyed working with the sales manager so it's definitely worth giving them a shot.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time the share your feedback with us. I'm sorry to hear that you didn't find what you were looking for. If there is anything we can do for you in the future please do not hesitate to reach out. Thank you, Matt Leaman, General Manager

Exceptional experience

Purchased a used Jeep Cherokee and the experience was exceptional. I worked with Anthony Latino and he was wonderful to work with throughout the process. No wasted time or waiting around and there was no pressure and everything was clearly communicated. There were a couple of items I wanted addressed on the car before taking delivery and he not only agreed to everything without hesitation, he went above and beyond and performed work I wasn't expecting which far exceeded my expectations. I would recommend Anthony and Herb Chambers to my closest family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Happy to know that you had a 5-star experience purchasing your vehicle with Anthony. This is exactly the kind of customer service we strive to provide our clients with. Thank you for your business and for sharing your feedback. Best, Matt Leaman, General Manager

Avein Watson Salesman

I purchase a 2016 Toyota Highlander Limited from Herb Chambers Infiniti of Westboorough late June 2019. Avein was the sales person that helped me. Avein guided me through the entire processes he was extremely professionally promote, well spoken, very knowledgeable and easy to speak to. I would definitely recommend Avein anytime. Thank you for all your help. Susan P

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review. I'm thrilled to know that your buying experience with Avein was a positive one. Best, Matt Leaman, General Manager

Customer

Amazing to work with people were so friendly and not a pressure atmosphere- they made it such an enjoyable experience I would recommend to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David is a great member of our team. I'll be sure to pass this along to him and encourage him to keep up the great work. Thank you for taking the time to review us. Best, Matt Leaman, General Manager

quick smooth and amazing

avein provides me with such amazing customer service when i purchased my car from infiniti herb chambers. i gave him a list of requirements for what i wanted/need in a vehicle and he was able to provide me with that and then some. i had a specific price range and he was able to get my payment lower then i anticipated . every moment of car shopping with avein was awesome. it was the most stressless car shopping experience i’ve had. thank you for such amazing customer service avein. keep up the great work !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Avein Watson-Outstanding Salesman

I met Avein Watson last August after visiting INFINITI of Westborough in search of a new vehicle. Extremely patient and knowledgeable throughout the process that spanned roughly 3 weeks before I finally decided on a vehicle. Avein did a seem-less job coordinating with other departments to ensure my vehicle was exactly how I wanted it. Even after the purchase, When I came in for service, Avein wasted no time seeing to it that I was taken care of when he found out I was in. All in all, the level of care and attention provided by Avein was everything I as a consumer could ask for. Car purchases inherently invoke a lot of emotions for the buyer, but having Avein masterfully control the flow of this transaction made the purchase that much easier and my repeat business a definite. Thanks Avein!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

First time at Herb Chambers Infiniti of Westboro

Bought a Infiniti QX60 a couple of weeks ago, and we love it! David Wyman helped us find the exact one that I was looking for! I was very picky and I’m sure annoying, but they were great. Everyone was very nice and helpful! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First time at Herb Chambers dealership

Last week I purchased (leased) a new 2019 Infiniti QX50. This was my first time in any Herb Chambers dealership. I worked with Avein. He was great. The entire transaction was easy and uneventful- meaning no unexpected hiccups. I’m in my fifties and wish I had shopped at a Chambers store before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. I'm happy to know that your first leasing experience with us was a positive one! I hope you are enjoying your new vehicle. Best, James Bulger, General Manager.

First time buyer, So happy with my purchase!

I met with David Wyman and the guy is a stud, he was AWESOME! He made the whole experience relaxed and enjoyable. He explained every step of the process perfectly and had all the answers to my questions. I couldn't be happier with my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review. Happy to know that you had a great experience with David! Wishing you many happy miles. Best, James Bulger, General Manager.

David wyman review

David was professional, informative and a pleasure to deal with. There was no pressure--but showed respect; giving us facts so we could make an informed decision. I would definitely recommend David and this dealership to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.