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Vernon Auto Group

(6,750 reviews)
Visit Vernon Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,750 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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Amazing

It was very smooth and everyone we dealt with was very helpful. We will definitely recommend you guys to anyone looking for a new or used truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

2011 Toyota Tundra Platinum. Richard Floyd

Richard Floyd was the salesman I dealt with throughout the purchase of my truck. I cannot say enough about how descriptive and accurate he was when going over everything. He had my questions answered quickly and to the point. I bought my truck without seeing anything other than the pictures on their website so I had to trust that Richard was walking me around the truck and test driving while speaking with me on the phone. He was very patient and extremely easy to work with. He walked me through the purchase process, paperwork, etc. in a very detailed manner and was always in constant communication with me. This was one of the most important points for me, since I was purchasing this truck from 1680 miles away. Richard helped me get a few quotes for auto transport as well even though I used my own shipper. All in all I would have to say that Richard was honest, to the point and as down to earth as a friend would be. I didn't feel pressured or that I was forced into a quick sale like most salespeople try. My truck showed up exactly as he described and was priced great. I enjoyed the no haggle pricing after two months of truck shopping and getting nowhere locally. I would highly recommend Vernon Auto Group and especially Richard Floyd to anyone car shopping who cant find the vehicle they need within their locale. I cannot comment on financing or warranty purchasing because I handled those on my end and did not request those services from Vernon Auto Group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Great service equals return customer service

They went above and beyond our expectations. From the dealership to sales to fiance the service was outstanding. We plan to return as usual. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

2012 f350

Very painless,had most of the stuff ready for me when I arrived. No surprises and no bait and switch of any kind. Was good to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

2005 Ford F-150 Lariat

Steve Ybarra was my sales person on the truck i purchased, he was so helpful through this process which only took 2 days. I found the truck i liked on Thursday morning and had it here Friday afternoon. This dealership is excellent and would recommend them to anyone looking to buy a car. I will defiantly be back the next truck i buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

fast service, very friendly people

Fast service, and very friendly people I definitely recommend them, they gave me the best deal on my 2007 GMC Sierra, everything I talk to them on the phone it was clear

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

great customer service

steve ybarra is an outstanding sales person who wanted to make me his customer. He worked hard to make sure that I received the best deal. The car being delivered to my home in amarillo, tx, was the cherry on top of this purchase! great job steve and jr!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Well worth the trip!

Kyle was coordinator for purchase via many phone calls and messages, all aspects of this sale were gone over as much as needed to maintain feeling no-worries throughout process. Kyle and Tyler were top notch in all aspects of the truck pickup, Tyler provided a step by step briefing on the New truck, answering any and all questions Thanx a bunch to Vernon!. Dean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Amazing Experience!

The best experience we have ever had buying a vehicle! Best dealership in Texas! Hands down the best experience with kind associates we have ever met! Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

new car purchase

Best experience I have had buying a new vehicle. Thanks Vernon auto group and Chase Maldonado for all your help in making this HAPPEN!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!