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Vernon Auto Group

(6,776 reviews)
Visit Vernon Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,776 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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Great experience!

Will be a repeat customer! Friendly service alond with great prices. Sales and service group went above and beyond to make the deal go very smooth Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Steve Ybarra, Vernon Auto Group

The best car buying experience we have ever had! Steve Ybarra made everything painless! I won't purchase another vehicle from anywhere else! They are simply the best. We handled everything over the phone minus the paperwork needed at the dealership. My wife and I drove in from Amarillo, and we were at the dealership maybe 45 minutes. The paperwork was ready by the time we got done with the test drive! I strongly recommend this dealership. Their prices were 2-5k cheaper than anywhere else we looked! Great team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Great Customer Service

This is our 5th vehicle to buy from Vernon! We absolutely love Stephen Ybarra he has bent over backwards to always help and make sure we get what we are asking for at a fair price! The whole staff is awesome! We live in Alabama and the process was so easy! Again I would recommend them to anyone! Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Great customer service, great deal on my truck

The people at Vernon Auto Group were outstanding. Everyone knows that buying a vehicle is a stressful process, getting everything together and selecting the perfect vehicle. These guys made everything so simple and easy. From keeping up with me via text messages to working with me on prices, I felt comfortable with this group more than anyone other - and I shopped all over Texas. First time ever to visit Vernon, enjoyed the drive to the dealership.. and the drive leaving was the greatest with my new F250. I'm sure all the salesman are excellent, I dealt with Kyle Echols - highly recommend asking for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

CadillaxXT5

Great dealership to buy a new car.Jr. and Brandon made our purchase a wonderful experience .Good people that we highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Best prices, great customer service

The people at Vernon Auto Group were outstanding. Everyone knows that buying a vehicle is a stressful process, getting everything together and selecting the perfect vehicle. These guys made everything so simple and easy. From keeping up with me via text messages to working with me on prices, I felt comfortable with this group more than anyone other - and I shopped all over Texas. First time ever to visit Vernon, enjoyed the drive to the dealership.. and the drive leaving was the greatest with my new F250. I'm sure all the salesman are excellent, I dealt with Kyle Echols - highly recommend asking for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Employees dealt with:

Richard Floyd was a great guy to work with. Answered ever question . Fast and efficient. No high pressure just professional. In and out in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Great Buying Experience

I was without a vehicle when the transmission in my suv went out. I was able to look at the Vernon Auto Group's inventory on line, and I was contacted by Salesman Brandon Mitchell who listened to what I wanted and brought a Buick Encore out to my house for me to look at. It was everything I wanted. There was no haggling over price, and I received over $3,000 in buyer incentives plus a good trade-in on my suv. I am very happy with my new vehicle and the buying experience. Brandon was just super to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Buying my Colorado

Richard, the guy that helped us buy the Colorado, was very helpful and knowledgeable in navigating the purchasing process. I would definitely check with Richard again when buying a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

It was good and easy

It was a good dealing but did not know a lot of the question I had for him but was fast and easy to get in to the truck that I wanted.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.