Reviews
Write a reviewgreat job on sales and service
Up until a few months ago I would not have walked into a Bergstroms however from the time I looked at the truck I end up buying through my 1st service (oil change) I could not be happier I have never been treated better at any auto dealer from the start to the present. Awesome bunch of people/ employees in Kaukauna. Oh and the FREE warm cookies and drinks while you wait are also sooo good!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
What a great sales manager.
Tim Jones, the sales manager, was completely honest with me and never once tried to trick me into something I did not want. This was a first in new car buying experience in 25 years! He gave me real numbers and the facts even when I didn't like hearing them. While I had to wait four months to get into the truck I wanted, Tim walked me through the steps to buy at the right time with the right downpayment. Had he rushed me back in September just to make a sale for himself, i would have been in a truck i was less satisfied with. Seriously! He is what car dealerships OUGHT to be like. Thanks Tim and Bergstrom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bergstrom Dodge Service Department
Very helpful staff, even gave me a ride to work and picked me up when the car was done. Took time to explain to me everything that they did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good as it gets
Friendly, courteous staff. Willing to listen, quick to respond, able to deal in honest, no nonsense fashion. Good follow-up and excellent vehicle delivery. Good as it gets for buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
very nice people, never pushy, a good dealership
Everyone was very nice , never pushy, was done in a orderly fashion.I would recommend the dealership to anyone buying new or used vehicles, go give them a try.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very professional salesperson.
This was our first experience/visit to your Kaukauna dealership. We have never owned a Chrysler. Jim Krueger did an outstanding job. He understood our needs & prepared a plan for our next vehicle. We now own a 2014 Chrysler 300 & are very happy. Thanks again to Jim Krueger.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service from the whole company.
Jim, the gentleman that sold me the van, saw me when I arrived. He offered to bring my van around for me for the oil change (It was -15 Degrees with the wind chill.) He afterward stopped in while I was waiting to see if I had any problems or how I was liking my van. Other associates were also very nice and asked if I would need anything. The Service dept was quick and very good. I was extremely happy with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beautiful facility, great service all around!
Cory is an exceptional salesman! He was always available to us and went out of his way to make this a great buying experience. Cory knew what we were looking for and gave us many options to consider as soon as they were available. We are extremely happy with our new truck and its all thanks to Cory's hard work. We also worked with Aaron on the finances and paperwork side of things. He was very knowledgeable and helped us make some decisions by being honest with us. He knew what he was talking about and we left feeling confident in our purchase. Overall our experience was a great one thanks the all we had contact with at Bergstrom!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WONDERFUL Service Department
Fast friendly service! I had noticed a spot on my car from the original detailing, appeared to be a buff type mark and I pointed it out and they took care of it right away, no questions asked. Then after my car was complete it looked over it with me to ensure it was fixed. I bought my car a couple months ago brand new from this dealership because of the service department her. I live close by and have brought other vehicles here purchased elsewhere and the service department has always given me EXCELLENT quality and service so when it was time to look for a car it brought me here. Thanks for a great friendly service team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!
The service is always high quality and friendly. The service people take the time they need to do a great job. I never feel that they have rushed through an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase