Reviews
Kristan was great!
Kristan was great! He took care of all my services needed and finished it before the time he needed! Hats off to his great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa G, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Zakhar Ryadnov
Zakhar Ryadnov is like a part of my staff. He is quick, concise, and efficient and I appreciate that. I never use more words than are required to accomplish my mission and I expect and appreciate the same from the people I deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jerry Orr, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Kristan was great!
Kristan was great! I can’t say much more about his work ethic! Even when he was being pulled everywhere, he still came up to me with a comforting smile to give me assurance and updates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lisa L, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Great Service
Chris Biche my service advisor was great. He explained to me the process of getting my car serviced and the recommended time of service. I didn't feel pressured to get any additional services. Chris even helped me with the insurance claim and how it works. He answered all of my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Chris Biche my service advisor was great.
Chris Biche my service advisor was great. He explained to me the process of getting my car serviced and the recommended time of service. I didn't feel pressured to get any additional services. Chris even helped me with the insurance claim and how it works. He answered all of my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Arlenefrancis71, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
I relocated to Charlotte about 2 years ago and have been
I relocated to Charlotte about 2 years ago and have been using Hendricks/Mercedes for all my SUV needs. I was given Chris Biche as my advisor and he truly is wonderful. He takes great care of my car and explains everything to where I understand completely. My personality is to where I like to work with one person so we can build a mutual bond and they understand me, my needs and have that history. He definitely knows Mercedes and has always been very kind and caring. If Chris is off, I will not schedule with anyone else...I will wait for him to return so I can talk/schedule with him. Thanks Chris you R O C K!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jvickers59@gmail.com, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
An efficient running service operation , they keep you
An efficient running service operation , they keep you informed, through out the service process, return your car tested and clean every time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Imfrankd, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!
SMOOTH TRANSACTION
Front desk staff 10/10. My guy, 10/10. Couldn?t have asked for a smoother experience so shout out to them! Very appreciative!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gabe, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Maintenance Visit
Another great service visit. On point with what was needed and handled it in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Garry Mobley, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!
christopher.biche
Chris has always given us great service. He is very knowledgeable and listens to what my issues are.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Raj Desai, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!