Rick Case Mazda of Duluth

Very professional staff. Great I would recommend all my friends and family to check your dealership

Had to wait two weeks to get an appointment. The service was fast. I got it all done in two hours. Friendly staff but not sure of all the services and packages. Its very expensive too. I didn’t want an alignment done. But they did it and charged me for it. I didn’t argue about it because I was bit busy that day too. The complimentary was is of no use.

The service representative Marisol offered professional, courteous, and knowledgeable information about the whole buying process. I would recommend her to anyone needing these services and will bee using her and Rick Case for my next purchase next year.

Sales department was courteous and efficient when I bought my certified pre-owned CX-3 in 2020. I used to have no issues with the Service department but it seems like they have had some staff turnover and customer service has suffered. I hope that they resolve their staff issues and bring service back to the excellence they used to have.

Came in to service car. Had 3 recalls. Standard service plus recalls took 4 1/2 hrs after being told it would take 1:30hrs initially

I have used this dealership since buying my MX-5 in 2014 and have always been very happy with all related services. This last service was excellent and Justin was great!

They always try to get the job done. Great service and attitude especially the lady who set up appointments

I had the best experience with Monique and Jonathan! They went above and beyond to make sure I got the best car for my needs. Monique is absolutely the best worked with us with the financing and making sure we got everything we needed, including trying to get us set up with software that she was determined was included, it wasn’t, lol, but the fact that she went an took it upon herself to make sure we got everything speaks volumes of the customer service they provide! They have a lifetime customer in us! Jonathan listed to my needs and wants and got us the perfect car! Thank you guys sooooo much!

Very helpful and kept me inform of repairs / what they were doing each day. I hadn’t taken my car to another who couldn’t figure our issue but Rice Case mechanics tried different things to identify the problem.

I am happy with the purchase & delivery of the vehicle. I have an very serious with the followup on loan payoff to DCU bank. Still the payoff check is not cleared. Initially they sent to wrong bank and when we try to follow-up with dealer no proper response to provide the tracking details of the check. It is almost 3 weeks now and Rick case failed to send the payoff (check) to DCU . Very horrible experience.